Victim Assistance Specialist

Maricopa County•Madison, AZ

About The Position

This job posting is reserved for administrative use only and is not an active open job posting. Please do not apply to this posting unless directed by the Maricopa County Human Resources Department. Unsolicited applications submitted for this posting will not be processed. If you have questions regarding this posting, please contact Recruitment & Talent Acquisition Services at 602-506-3755. Crime victims deserve the opportunity to receive supportive assistance, and you can help by becoming a Victim Assistance Specialist in our office! As a Victim Assistance Specialist, you will provide supportive services to crime victims, assisting them at hearings and coordinating with attorneys, victim advocates, and staff members to provide valuable assistance throughout the criminal justice process. You will be responsible for legal clerical work, notification of court-related events, and direct victim assistance for the Victim Services Division. You have a unique opportunity to make a difference in the lives of others! Join us today! About the Office of the County Attorney We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims' services, crime prevention programs, and more to the residents of Maricopa County. The dedicated professionals at MCAO play a critical role in keeping our community safe and are committed to doing the right things for the right reasons. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today, and join our team!

Requirements

High School Diploma or GED
Three (3) years of experience performing clerical or customer service duties preferably in a legal setting
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
Must currently possess and have the ability to obtain a valid Arizona Driver’s License at time of hire
The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted once an offer has been extended and prior to placement.

Nice To Haves

Bilingual skills in English and Spanish

Responsibilities

Works directly with crime victims
Act as a liaison between the victim, the assigned advocate and prosecutor
Provide notifications and short notice of hearings, confer actions with victims and communicate the victims’ responses to the advocate and/or prosecutor
Provide basic resources and referrals to crime victims
Attend hearings with crime victims to provide factual information or morale support
Coordinate meetings
Provide basic or limited crisis intervention
Collect, assemble, organize, and maintain restitution information and case files
Coordinate with attorneys, victim advocates, and staff members to directly assist victims and/or obtain restitution information from victims and prepare required paperwork for court
Review and determine the sufficiency of restitution information
Monitor the progress of restitution requests
Maintain a database of contacts and phone numbers for business and insurance victims
Redact and scan restitution documents into the data system as required
Develops and maintains positive and productive working relationships with co-workers and crime victims using principles of good customer service
Work in the presence of or with a trained canine that comforts victims
Responsible for submitting timely monthly reports to assigned supervisor
All case management activities are recorded and entered in PbK
Refer and/or hand off any emotionally charged or mental health-related victims to an Advocate
May have an opportunity to shadow advocates to gain insights into their role (or responsibilities) within the criminal justice system