Vice President – Workers’ Comp and Auto No-Fault

UnitedHealth Group•Tampa, FL

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Corporate account management point of contact for top revenue client Direct management of account management team to support client Responsible for creating the strategic plans to drive retention and growth in top revenue client Championing client’s top project goals within the organization; monitoring progress through execution and ultimately delivering outcomes to support these enhancements Responsible for meeting contractual requirements and SLA adherence for client Collaborates with peers and SVP of Account Management to establish best practices and organizational support/processes for top revenue strategic accounts Responsibility for approval and prioritization of strategic client development & implementation needs Works with the client and account management team to establish strategic long-term and tactical short-term client goals for account growth and retention Responsible for assessing the account managers to identify strengths and developmental needs, determines the profile of the ideal strategic account manager and works with Human Resources to recruit and build a high caliber account management team Manages performance systems to track account management productivity and provide them with the tools, training and other means to reach their goals Represents the organization in important business relationships with assigned clients so that the organization’s image is reflected in the most positive manner and where such contacts are critical to the achievements of the account management revenue goals Works with SVP of Account Management in the implementation of processes, systems, metrics, organizational changes, account assignments, performance and capabilities of the account management team to foster and retain the accounts Works with Account Managers, Sales and Operations teams in developing, implementing & supporting strategies to effectively retain and grow existing business Works with Sales to provide operational support during pre-close sales efforts, ensuring prospective clients have a clear understanding of operational strengths, capabilities and clearly defined implementation processes and methodology Works with Account Managers and Operations teams to provide consultative support in identifying opportunities to improve and implement services that strengthen the existing client relationship Effectively navigate the organization to influence decisions in support of client initiatives and effectively remove obstacles to assist the account managers resolving client issues Performs other functions as assigned by executive leadership Total number of associates this position oversees: 5+ You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Bachelor’s Degree in Business Administration, Finance, Health Care administration or other related field or equivalent experience
10+ years of prior account management/sales/management experience in workers’ compensation and/or healthcare/insurance background
Financial Modeling, Forecasting/Analysis, advance knowledge of the Microsoft Suite of Products, including Excel, PowerPoint, and Outlook
Advanced understanding of the internal processes and systems necessary for account management to perform job functions
Plans, prioritizes, organizes and completes work to meet established objectives
Demonstrate ability to listen skillfully, collect relevant information, build rapport and respond to customers and team members in a compassionate manner
Proficient communication skills to respond professionally and timely
Be in compliance with all UHG eligibility requirements
Ability to work a standard schedule Monday through Friday
Ability to travel as needed, up to 50%25 of the time, to clients, conferences, events, etc.

Nice To Haves

Master’s Degree in Business Administration, Finance, Health Care or other related field
15+ years of account/sales management experience in workers’ comp, healthcare/insurance environment
Prior workers’ comp account management/sales or clinical management experience

Responsibilities

Corporate account management point of contact for top revenue client
Direct management of account management team to support client
Responsible for creating the strategic plans to drive retention and growth in top revenue client
Championing client’s top project goals within the organization; monitoring progress through execution and ultimately delivering outcomes to support these enhancements
Responsible for meeting contractual requirements and SLA adherence for client
Collaborates with peers and SVP of Account Management to establish best practices and organizational support/processes for top revenue strategic accounts
Responsibility for approval and prioritization of strategic client development & implementation needs
Works with the client and account management team to establish strategic long-term and tactical short-term client goals for account growth and retention
Responsible for assessing the account managers to identify strengths and developmental needs, determines the profile of the ideal strategic account manager and works with Human Resources to recruit and build a high caliber account management team
Manages performance systems to track account management productivity and provide them with the tools, training and other means to reach their goals
Represents the organization in important business relationships with assigned clients so that the organization’s image is reflected in the most positive manner and where such contacts are critical to the achievements of the account management revenue goals
Works with SVP of Account Management in the implementation of processes, systems, metrics, organizational changes, account assignments, performance and capabilities of the account management team to foster and retain the accounts
Works with Account Managers, Sales and Operations teams in developing, implementing & supporting strategies to effectively retain and grow existing business
Works with Sales to provide operational support during pre-close sales efforts, ensuring prospective clients have a clear understanding of operational strengths, capabilities and clearly defined implementation processes and methodology
Works with Account Managers and Operations teams to provide consultative support in identifying opportunities to improve and implement services that strengthen the existing client relationship
Effectively navigate the organization to influence decisions in support of client initiatives and effectively remove obstacles to assist the account managers resolving client issues
Performs other functions as assigned by executive leadership