VP of Service, West

NextGen Security LLC • Austin, TX

12h

About The Position

What we’re looking for:
We are seeking an experienced Vice President, West Service to join our fast growing and dynamic team.

What you’ll be doing:

The responsibilities of this position will involve managing the service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:

Requirements

• Bachelor’s degree in operations management or related field
• Experience in management, operations, and leadership.
• Previous supervisory/management experience
• Excellent customer service skills
• Excellent oral and written communication skills
• Must be able to communicate effectively and professionally in both written and verbal manner to customers, vendors and to those within the company.
• Must possess a positive attitude and be willing to interact with customers, co-workers and other personnel at all times.
• Commitment to integrity and Company Standards and Procedures.

Responsibilities

• Oversee Service Management and Field Supervisors for the West division offices
• Implement standards, processes, and procedures relating to service in the West
• Oversee Service Coordinators for division, driving change and efficiencies when needed
• Manage service contract and customer satisfaction
• Establish and maintain subcontractor relationships around the country
• Assist in sales process for new service contracts and requirements
• Increase Service Revenues and Margins across the Division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees