Vice President, Ultimate Rewards – Strategic Partnerships

JPMorgan Chase & Co. • Wilmington, DE

8h

About The Position

Join us to shape the future of our Point Transfer program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams. As the Vice President of Ultimate Rewards – Strategic Partnerships you will play an integral role in the strategic direction, development, and execution of the Point Transfer program. You will be responsible for building partner relationships, managing program economics, as well as driving customer engagement, loyalty, and satisfaction through innovative promotions and seamless program operations; will have deep experience in relationship management, loyalty, analytics, and a passion for delivering exceptional customer value. Also you will combine strong business acumen with exceptional storytelling and leadership skills, and thrive in a fast-paced, highly visible environment.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or related field
• 7+ years of experience in relationship management, loyalty/rewards program management, preferably in financial services or consumer products.
• Strong analytical skills and attention to detail, with comfortability in owning ambiguous projects and operating in a complex, highly matrixed environment.
• Experience with translating detailed insights into ‘big picture’ narrative that enables data-driven decision making and supports business goals.
• Ability to identify opportunities and create a framework to analyze, develop a recommendation, get buy-in and drive outcomes.
• Excellent leadership, communication, and stakeholder management skills.
• Experience managing multiple, large-scale projects and cross-functional teams.
• Growth mindset, collaborative and positively contributes to team culture.

Nice To Haves

• MBA preferred.
• Knowledge of regulatory and compliance requirements related to loyalty programs is a plus.

Responsibilities

• Develop and execute the long-term strategy for the Ultimate Rewards Point Transfer program, ensuring the program’s value proposition is aligned with business goals.
• Manage partner relationships while driving customer value, program economics and contractual commitments.
• Identify and implement new features, customer experiences, and promotions to enhance program value and competitiveness.
• Work with cross-functional teams (finance, product, marketing, analytics) to deliver program initiatives.
• Stay connected to day-to-day operations of the Ultimate Rewards Point Transfer program, ensuring a seamless customer experience and partner satisfaction.
• Monitor and manage program expenses on a monthly basis, identifying opportunities for cost optimization and efficiency.
• Design and implement initiatives to drive customer engagement and satisfaction
• Partner with marketing and product teams to develop compelling campaigns and experiences
• Analyze customer data and market trends to inform program enhancements and personalization strategies.
• Ensure program compliance with regulatory requirements and internal policies.
• Identify and mitigate program risks.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees