Vice President Transportation (Buses)

Metropolitan Transportation Authority•Brooklyn, NY

46d

About The Position

This position will lead transformational projects having a direct impact on Service Delivery. This includes the reorganizing of Service Management structure to modernize the bus system, leveraging technology and empowering staff with training and the modernization of the bus network redesign planning and implementation. The responsibilities include developing and monitoring the adherence to all Regional Bus transportation related policies; provides executive planning, direction and control of all safety and performance of Department of Buses transportation operations. This position directs both Regional Bus Command Center (BCC) operations, Road Operations Activities and transportation training program. Directs all transportation support functions, including monitoring and enforcing methods and procedures, bus service planning initiatives, operations technological advancements, and customer advocacy responsibilities. Responsible for directing, monitoring and coordinating Regional Bus operations 24 hours/7 days/week, to ensure the delivery of safe, efficient, and reliable transportation for customers and employees. Supports operating personnel by directing the activities for manager and supervisor personnel assigned to the Regional Bus BCC. Plans and directs the B/O check ride program, consolidated picks and dispatcher assignments. Directs all activities for Road Operations including responding timely to road incidences, service management, shuttle bus operations and customer service. Ensuring safe, reliable, cost effective and on-schedule bus transportation services throughout New York City. Development of Service Management goals (KPIs) and implementation that will improve the customer experience. Responsible/accountable for developing/managing the implementation and enforcement of all transportation operating policies/procedures affecting the safe, efficient and reliable operation of buses. Directs the interpretation and application of transportation Labor Agreements and personnel policies. Develops and negotiates Regional Buses' Transportation objectives for contract negotiations. Effectively plan all resources for the entire scope of the New Bus Command Center and Radio System Capital projects. Develop and plan to ensure project design and construction adequately reflects the transformation of service delivery utilizing new technology and empowering staff with training. Plan and direct all Regional Bus Transportation training, education and development programs for operating personnel. Is directly involved in bus service planning functions/initiatives (SBS, Bus Time, Bus Trek etc.). This includes the modernization of the bus redesigns. Contributes to bus route planning, to ensure traffic enforcement, right of way and customer safety. Directs the Customer Advocate's development of new initiatives and review/modification or existing/planned Initiatives to improve the bus customer's experience including service.

Requirements

A Baccalaureate's degree from an accredited college in Business Administration, Transportation Management, Public Administration, or a closely related field and fifteen (15) years of satisfactory full-time related professional experience, and at least eight (8) years of which must have been in a managerial/supervisory capacity; or
A satisfactory equivalent of combined education and experience requirements
Directly related transit operating experience.
Excellent communication skills.
Knowledge of learning theory needs analysis, behavioral objectives, curriculum Development & Evaluation techniques.
In-depth knowledge of NYCT Transportation operating rules/regulations & policies/procedures; organizational development, accident investigation and safe bus operation procedures.
Experience performing short & long-term planning functions in a large public organization.

Nice To Haves

Master's Degree preferred

Responsibilities

Lead transformational projects having a direct impact on Service Delivery.
Reorganize Service Management structure to modernize the bus system, leveraging technology and empowering staff with training and the modernization of the bus network redesign planning and implementation.
Develop and monitor the adherence to all Regional Bus transportation related policies.
Provide executive planning, direction and control of all safety and performance of Department of Buses transportation operations.
Direct both Regional Bus Command Center (BCC) operations, Road Operations Activities and transportation training program.
Direct all transportation support functions, including monitoring and enforcing methods and procedures, bus service planning initiatives, operations technological advancements, and customer advocacy responsibilities.
Direct, monitor and coordinate Regional Bus operations 24 hours/7 days/week, to ensure the delivery of safe, efficient, and reliable transportation for customers and employees.
Support operating personnel by directing the activities for manager and supervisor personnel assigned to the Regional Bus BCC.
Plan and direct the B/O check ride program, consolidated picks and dispatcher assignments.
Direct all activities for Road Operations including responding timely to road incidences, service management, shuttle bus operations and customer service.
Ensure safe, reliable, cost effective and on-schedule bus transportation services throughout New York City.
Develop Service Management goals (KPIs) and implementation that will improve the customer experience.
Develop/manage the implementation and enforcement of all transportation operating policies/procedures affecting the safe, efficient and reliable operation of buses.
Direct the interpretation and application of transportation Labor Agreements and personnel policies.
Develop and negotiate Regional Buses' Transportation objectives for contract negotiations.
Effectively plan all resources for the entire scope of the New Bus Command Center and Radio System Capital projects.
Develop and plan to ensure project design and construction adequately reflects the transformation of service delivery utilizing new technology and empowering staff with training.
Plan and direct all Regional Bus Transportation training, education and development programs for operating personnel.
Directly involved in bus service planning functions/initiatives (SBS, Bus Time, Bus Trek etc.).
Contribute to bus route planning, to ensure traffic enforcement, right of way and customer safety.
Direct the Customer Advocate's development of new initiatives and review/modification or existing/planned Initiatives to improve the bus customer's experience including service.