Vice President, Technical Writer

BNY Mellon • Pittsburgh, PA

59d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
BNY is seeking an experienced professional to play a key role in the development and delivery of training and awareness programs that strengthen technical knowledge and operational capability. The successful candidate will drive the full lifecycle of program execution - including content development, delivery, and impact measurement, to ensure employees are equipped with the skills required to excel in a rapidly evolving technology landscape. This role is located in Pittsburgh.

Requirements

• Bachelor’s degree in a technical discipline (e.g., Computer Science, Information Security, Technical Writing) or related experience.
• 6 plus years of experience developing and managing training or awareness programs, preferably within cybersecurity, engineering, or technology in financial services.
• Proven ability to translate complex technical concepts into engaging, audience-focused materials through exceptional communication and storytelling.
• Strong project management skills and the ability to manage multiple initiatives simultaneously while ensuring the successful completion of each.
• Ability to analyze and optimize engagement channels to ensure ongoing effectiveness and adoption.
• Bachelor's degree in English, Communications, Engineering, or a related field.
• Exceptional written and verbal communication skills.
• Strong organizational and project management abilities.
• Proficiency in technical writing tools and software.

Responsibilities

• Design and deliver training and awareness programs aligned with BNY’s organizational goals, with a primary focus on Cybersecurity and Engineering.
• Develop training materials and awareness content for diverse audiences (technical and non-technical), leveraging multiple formats and channels (e.g., awareness campaigns, training materials, presentations).
• Collaborate with cross-functional partners and subject matter experts to ensure accuracy and relevance of content.
• Manage program timelines, reporting, and metrics to measure effectiveness and drive continuous improvement.
• Stay current on emerging technologies, trends, and best practices in technical training and employee engagement.
• Implement best practices in technical writing to enhance user experience and accessibility of information.
• Review and refine existing documentation to ensure alignment with BNY's strategic objectives and principles.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees