Vice President, Strategic Customer Partnerships

ComPsych Corporation • Chicago, IL

1d

About The Position

About ComPsych ComPsych Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources Ⓡ and AbsenceResources Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Vice President, Customer Success Partnerships will implement strategic initiatives and lead a team of experienced customer success leaders, account managers and support staff. This individual will ensure that each team member successfully manages their book of business from contract signing through implementation and strategic account management and development. The Vice President will make sure that the team clearly articulates ComPsych's value proposition to their customers so that every customer sees us as a valued, strategic partner

Requirements

• 10+ years Sr. Sales and/or Account Management Leadership Experience; Partner/distribution partner management experience a plus
• Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry
• Proven track record selling additional service lines to current customers
• Travel as necessary to meet with new and existing customers
• BS/BA required; MBA a plus
• International experience a plus
• Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement
• Stable work history required
• Must have high-speed internet and workspace free from distraction, disruption or noise
• Ability to be on camera when attending work related trainings, meetings and/or events
• Must be able to sit or stand at a desk for prolonged periods of time while working on a computer

Nice To Haves

• MBA a plus
• International experience a plus
• Partner/distribution partner management experience a plus

Responsibilities

• Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
• Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
• Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
• Partner with internal resources to recruit, develop and manage a high caliber workforce
• Establish and build strong working relationships with business leaders and team members
• Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
• Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
• Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
• Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
• Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
• Other duties as assigned

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees