Vice President - Resident Services

Blue Arbor•Atlanta, GA

1d•Onsite

About The Position

The Vice President, Resident Services is responsible for leading Atlanta Housing’s stakeholder interface and engagement efforts with residents and key stakeholders. The primary focus of this role is to enhance the resident experience, encourage economic and lifestyle independence, and interact with governmental and other stakeholders committed to the success of Atlanta Housing’s mission. The professional in this position provides the visionary leadership and oversight of strategies that safeguard positive resident experience and all the important AH external relationships, including residents, governmental agencies, foundations, social service providers, community partners, and other stakeholders. This leadership position manages a team yet requires direct execution in addition to strategic oversight and development of the team.

Requirements

Ability to effectively lead, manage and evaluate an experienced and diverse team.
Excellent verbal and written communication skills, in addition to strong interpersonal skills and ability to communicate effectively with all levels of residents, employees and public and private sector business partners.
Demonstrated organization and administrative skills including the ability to plan, organize and juggle multiple demands to meet established goals and deadlines.
Demonstrated ability to work in a collaborative manner with colleagues, internal clients, partners, vendors and stakeholders.
Attention to detail and thorough understanding of economic and lifestyle strategies designed to encourage and assist residents of all ages.
Superior judgment, tact, diplomacy, reasoning and analytical abilities required.
Ability to manage multiple projects and tasks and develop/refine business processes.
Must be able to function in an environment of multiple and shifting priorities.
Requires a demonstrated proficiency of current office technology and software applications and demonstrated use of such technology/applications on a regular basis.
Master’s Degree or higher from an accredited educational institution.
10+ years of related managerial/leadership experience with Human Development, Resident Services or related programs.
Must have knowledge of pertinent U.S. Department of Housing and Urban Development affordable housing and related programs.

Responsibilities

Develop, identify and/or actively participate in activities/initiatives that support AH resident families achieve economic and lifestyle independence, and promote senior residents’ wellbeing.
Provide leadership and supervision of the development and implementation of AH’s enterprise-wide human development programs and initiatives.
Address, investigate and resolve resident issues/concerns (including non-compliance of Housing Choice Program and/or HomeFlex Rules and Practices) and promote positive community relationships.
Promote community engagement and involvement by creating volunteer opportunities that engage AH staff and connect them to the diverse population of AH clients and stakeholders AH serves.
Sponsor/foster/initiate programs for youth to receive the education, training and support services they need for success in their educational pursuits and/or career and work.
Promote healthy aging across the lifespan, enabling residents to thrive in their communities.
Assist unemployed/underemployed individuals in making the transition from public assistance to economic independence.
Cultivate build and manage strategic partnerships with nonprofit service providers to support the delivery of programs and initiatives that advance AH-assisted resident outcomes toward economic independence and improved quality of life.
Devise, oversee and implement strategies to build innovative partnerships with key educational, human development, community-based, charitable, faith-based, governmental agencies and other stakeholders to: (i) support AH initiatives and resident families, and (ii) leverage expertise, services, and funding to support AH’s goals and priorities.
Develop and maintain strategic partnerships with local private and public agencies (such as Atlanta City Council, Atlanta Public Schools, Atlanta Police, community leaders, service providers, etc.) and other stakeholders to leverage and enhance AH’s presence in local conversations about affordable housing, “aging in place” for seniors, homelessness, education, human development services and other AH initiatives.
Advise the agency’s senior leadership on matters that impact the AH’s community, governmental and external relations in a timely manner with recommendations regarding appropriate responsible actions.
Provide event and marketing support for AH hosted and sponsored events.
Execute assigned special projects and such other duties as assigned.