Vice President, Project Management - Tolling Operations

WSP • Richmond, VA

1d • Onsite

About The Position

WSP is initiating a search for
Vice President, Project Management to support our
Tolling Operations Team!

This role will work out of our Richmond, VA office.

JOB SUMMARY

The Project Manager is the day-to-day contact person for all customer service
center (CSC) operations matters and shall be responsible for the overall
management and delivery of the CSC related work. Primary responsibilities
include overseeing a large-scale project including multiple solutions and
subcontractors while ensuring that the required scope is delivered in accordance
with the contract and budget.

Requirements

• Strong customer relationship management skills
• Ability to manage project costs and meet margin goals
• Ability to assess and manage project risks
• Ability to manage contracts and claims
• Ability to assess and coordinate change management activities
• Strong written and verbal communication and presentation skills
• Strong attention to detail and organization skills
• Strong leadership skills
• Should possess an above average skill, ability, and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel) and word processing software (Microsoft Word) on a daily basis. The individual should possess the skills and ability to learn and utilize new software products as introduced by the organization
• Available to travel estimated at 25% annually
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to adhere to attendance requirements
• Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
• Must be able to lift, carry, walk, and stand
• Vision for reading, recording, and interpreting information
• Frequent speech communication, hearing and listening to maintain communication
• Daily use of computer and keyboard, standard office equipment and telephone
• Ability to access, input, and retrieve information from the computer
• Frequent hand/eye coordination to operate computer keyboard and office equipment
• 12+ years of relevant experience
• Bachelor’s degree in Business, Engineering, or related field
• Five (5) years’ experience in the toll industry or other related customer service operations environment
• Project Manager for at least one (1) tolling customer service center operation
• Project Manager for at least one (1) project of $10 million or more annually

Nice To Haves

• Project management certification such as PMP desired

Responsibilities

• Act as the contact for the client and manage the customer relationship while reporting on project status
• Develop project plans that identify resource and budgetary needs to achieve project objectives in planned timeframes
• Manage requirements, issues, and risks to ensure the project meets financial objectives, and client expectations
• Manage suppliers and subcontractors
• Provide leadership for the project team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones
• Manage the day-to-day project activities and resources and lead the project team meetings
• Seek and evaluate change-requests and administer a change control registry for tracking the submission, coordination, review, evaluation, categorization, and approval for release of all system changes
• Manage and document client-driven scope changes and enhancements, assess impact and initiate appropriate actions such as internal communications, estimate/schedule/work plan revisions, change documentation, and amendment preparation
• Manage and document internal contract changes that affect booking, cost, or margin and coordinate with Project Coordinators
• Review project and/or operations costs, including accruals, at least on a monthly basis, and coordinates with Project Coordinators and the finance department as needed
• Validate, revise, and update scope of work and time requirements of the contract
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues communicating to executive management
• Manage weekly, monthly and requested meetings, providing agendas, presentations, materials and meeting minutes
• Adhere to project requirements for operating, staffing and reporting
• Manage ongoing quality control and participate in quality issue resolution

Benefits

• Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees