Vice President, Project Management - Tolling Operations

WSP•Richmond, VA

About The Position

WSP is initiating a search for Vice President, Project Management to support our Tolling Operations Team! This role will work out of our Richmond, VA office. JOB SUMMARY The Project Manager is the day-to-day contact person for all customer service center (CSC) operations matters and shall be responsible for the overall management and delivery of the CSC related work. Primary responsibilities include overseeing a large-scale project including multiple solutions and subcontractors while ensuring that the required scope is delivered in accordance with the contract and budget. DUTIES AND RESPONSIBILITIES include some or all of the following. Management may assign other duties as needed.

Requirements

Strong customer relationship management skills
Ability to manage project costs and meet margin goals
Ability to assess and manage project risks
Ability to manage contracts and claims
Ability to assess and coordinate change management activities
Strong written and verbal communication and presentation skills
Strong attention to detail and organization skills
Strong leadership skills
Should possess an above average skill, ability, and knowledge of PC computers.
The ability to develop, create, and utilize spreadsheet software (Microsoft Excel) and word processing software (Microsoft Word) on a daily basis.
The individual should possess the skills and ability to learn and utilize new software products as introduced by the organization
Available to travel estimated at 25% annually
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to adhere to attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
12+ years of relevant experience
Bachelor’s degree in Business, Engineering, or related field
Five (5) years’ experience in the toll industry or other related customer service operations environment
Project Manager for at least one (1) tolling customer service center operation
Project Manager for at least one (1) project of $10 million or more annually

Nice To Haves

Project management certification such as PMP desired

Responsibilities

Act as the contact for the client and manage the customer relationship while reporting on project status
Develop project plans that identify resource and budgetary needs to achieve project objectives in planned timeframes
Manage requirements, issues, and risks to ensure the project meets financial objectives, and client expectations
Manage suppliers and subcontractors
Provide leadership for the project team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones
Manage the day-to-day project activities and resources and lead the project team meetings
Seek and evaluate change-requests and administer a change control registry for tracking the submission, coordination, review, evaluation, categorization, and approval for release of all system changes
Manage and document client-driven scope changes and enhancements, assess impact and initiate appropriate actions such as internal communications, estimate/schedule/work plan revisions, change documentation, and amendment preparation
Manage and document internal contract changes that affect booking, cost, or margin and coordinate with Project Coordinators
Review project and/or operations costs, including accruals, at least on a monthly basis, and coordinates with Project Coordinators and the finance department as needed
Validate, revise, and update scope of work and time requirements of the contract
Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues communicating to executive management
Manage weekly, monthly and requested meetings, providing agendas, presentations, materials and meeting minutes
Adhere to project requirements for operating, staffing and reporting
Manage ongoing quality control and participate in quality issue resolution