Vice President, Program Management

PUBLICIS GROUPE•New York, NY

28d

About The Position

We are seeking a Vice President, Program Management to join our team. This position will be responsible for leading end-to-end project management for Cross-Channel Digital Initiatives (including but not limited to CRM, 360 Campaigns, Social Marketing, User Experience and Design, and other digital asset creations across both owned and paid channels) to increase our clients' relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. In this role, you will lead with empathy and direct focus on the broad success of the team, being accountable for the delivery team's organization, operational efficiencies, and health within your assigned account(s). You will collaborate across multiple collaborators to inspire a "shared vision" for the combined Client and Razorfish project team.

Requirements

11+ years of Program management experience that includes working in a fast-moving digital agency environment
Demonstrated experience in end-to-end management of large-sized, complex CRM and digital programs for a client or multiple clients
Demonstrated experience working with marketing, product, data & analytics teams, along with leading MarTech platforms such as Salesforce, Adobe, Braze, Epsilon and more
Expertise in overseeing digital production at scale, with ability to manage revenue at $15M+
Workstreams include but are not limited CRM, Digital Production, Social Marketing, User Experience Design and more across both paid and owned channels.
Expertise in process and tool innovation
Strong skills in reporting analysis
Demonstrated experience in developing long-term plans
Ability to interact and communicate effectively with executive-level collaborators and clients
Ability to create Agile, Waterfall and Hybrid project plans for large programs and multiple projects

Nice To Haves

Experience with Adobe Workfront is a plus.

Responsibilities

Runs an increasingly larger and more complex digital program through the full lifecycle for a client, or multiple Cross-Channel Digital Initiatives and partners effectively across multiple agencies as required
Accountable for the delivery team's organization, operational efficiencies and health within their account(s)
Responsible for staffing of Delivery team members and delivering accurate financial management and improved account margins
Defines different methodologies which should be used by projects in the organization, with ability to tailor, develop and codify new methodology based on client needs and organizational constraints and train others to scale the approach further and iterate
Establishes processes for scope management and change control and has ability to drive difficult scope change discussions and actions with client
Leads our teams to implement selected methodologies - course correcting as necessary
Acts as a consultant who can be leveraged to analyze suggestions on incorporating new ceremonies/approaches/tools which have helped on other projects
Drives adoption and governance on new tools, process and methodology within the internal Razorfish and client program team
Proactively identifies difficult team situations and diagnose / implement corrective actions where challenges may occur
Leads and facilitates large sessions with internal teams and/or Clients; presents and delivers clear messaging in front of large Executive-Level group audiences
Aligns Client operational and financial requirements with optimal Deal Structure in coordination with the client-service lead
Provides consultative advice to Clients/Client Services that help drive solutions
Successfully sets and manages internal, Client and third-party expectations, such that surprises have been avoided, and Collaborators view their engagements positively
Proactively inquires as to performance against expectations and takes corrective action to remedy misaligned expectations with the internalâ team
Ensures that our internal interests are clearly protected in terms of unambiguous scope, articulate assumptions and third-party dependencies for large programs

Benefits

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances