Vice President, Professional Services

Rubrik•Palo Alto, CA

About The Position

Rubrik is seeking an experienced and visionary Vice President of Professional Services to scale, transform, and lead our global professional services organization across North America, EMEA, and APAC. This senior leadership role is critical for driving customer success and maximizing the value realization from their Rubrik investments through world-class consulting, onboarding and implementation, and enablement services. The VP will define and execute the global strategy, own the Professional Services P&L, and foster a high-performing, geographically dispersed team focused on operational excellence, innovation, and an exceptional customer experience.

Requirements

15+ years of progressive experience in Professional Services leadership roles, including at the VP level within a global enterprise software, cloud, or cybersecurity company.
Proven track record of managing a global Professional Services P&L, consistently meeting or exceeding aggressive revenue goals, and driving high utilization rates.
Deep understanding of the data security, data protection, cloud, and/or IT infrastructure market landscape.
Exceptional executive leadership and team-building skills, with a focus on developing talent and managing large, geographically dispersed, multi-regional teams.
Superior executive presence and communication skills, with the ability to articulate complex technical and business concepts to C-level executives, both internally and externally.
Demonstrate expertise in project governance, advanced project management methodologies, and global service delivery best practices.
Ability to travel up as required by the business needs.
Bachelor's degree in Computer Science, Business, or a related field.

Nice To Haves

Experience with Zero Trust principles is a significant advantage.
Relevant industry certifications (e.g., PMP, ITIL, cloud certifications) are highly desirable.

Responsibilities

Strategic Leadership & Global Business Management
Global Strategy & Vision: Define and execute the multi-year strategic plan for the global Professional Services organization, aligning with Rubrik's worldwide sales and product strategies, particularly around the Rubrik Security Cloud and cyber resilience suite of products.
Offerings Development & Innovation: Work with Product Marketing and Engineering to develop, productize, and continuously refine a portfolio of high-value, scalable services (e.g., Accelerators, Health Checks, Security Best Practices, etc.) to drive adoption and increase ARR.
Executive Cross-Functional Alignment: Collaborate closely with leadership across Sales, Partner Ecosystem, Customer Success, and Product Management to ensure seamless global alignment, accurate scoping, and overall excellence throughout the customer life cycle.
Global P&L Ownership: Own and manage the global Professional Services financial goals, including top-line revenue targets, utilization rates, and overall profitability across all assigned territories.
Operational Excellence & Global Delivery
Delivery Governance & Quality: Oversee all professional services engagements, establishing robust global project governance and ensuring projects are delivered on-time, within budget, and to the highest quality standards , resulting in exceptional customer satisfaction.
Metrics & Reporting: Establish, monitor, and drive continuous improvement based on key performance indicators (KPIs) and global operating metrics (e.g., utilization, CSAT, time-to-value, time to deploy).
Strategic Partner Ecosystem: Strategically leverage, enable, manage, and scale a global network of Professional Services partners and subcontractors to extend delivery capacity, regional expertise, and global reach.
Team Leadership & Development
Recruitment & Scaling: Recruit, onboard, and retain a world-class team of Professional Services Directors, Consultants, Architects, and Engagement Managers.
Mentorship & Coaching: Provide executive leadership, mentorship, and career development to the team, fostering a global culture of technical excellence, accountability, and fervent customer advocacy.
Technical Enablement: Ensure the entire team maintains deep technical proficiency in the Rubrik Security Cloud platform, including data protection, ransomware recovery, and Data Security Posture Management (DSPM).