Vice President, Life Sciences Professional Services PMO

Model N

15d•$178,000 - $270,000

About The Position

The successful Vice President, Life Sciences Professional Services PMO will be a seasoned services delivery and transformation leader with a proven ability to scale, modernize, and operationalize a global Professional Services organization supporting complex, regulated Life Sciences customers. This leader will own the end-to-end execution, governance, and performance management of Model Nâs Life Sciences Professional Services delivery portfolio, while driving the evolution of delivery methodologies, operating models, and tooling to improve customer outcomes and accelerate time-to-value. This role is responsible for establishing delivery rigor across onboarding, implementation, and professional services engagements for pharmaceutical, biotech, and medical device customersâwhile aligning best practices, championing modern SaaS delivery methodologies, and embedding AI-enabled execution at scale. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will work closely with Services, Sales, Product, Customer Success, and Finance leadership to ensure Life Sciences Professional Services operates as a scalable, efficient, and customer-centric business. This position reports directly to the Chief Services Officer and is a high-visibility role with regular engagement with internal and external executive stakeholders.

Requirements

Bachelorâs degree required; MBA preferred
15+ years of experience leading Professional Services delivery and PMO functions within an enterprise SaaS or technology services environment
Experience supporting Life Sciences customers in regulated, compliance-heavy environments strongly preferred
Proven track record driving transformation of services delivery models while maintaining execution rigor
Deep understanding of Professional Services economics including utilization, margin management, forecasting, and capacity planning
Strong executive presence with experience engaging senior customer stakeholders and internal executives
Highly analytical, data-driven leader with strong operational judgment
Familiarity with leveraging AI and automation to improve delivery efficiency and time-to-value
Ability to travel (10â20%)

Responsibilities

Lead a centralized Life Sciences Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs
Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations
Serve as an executive escalation point for complex, at-risk, or high-profile Life Sciences customer engagements
Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long-term success
Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers
Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices
Oversee the full Life Sciences Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes
Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps
Lead the transformation of Life Sciences Professional Services delivery models to improve scalability, consistency, and speed to value
Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value
Champion modern SaaS delivery methodologies including phased rollouts, configuration-first approaches, and repeatable implementation patterns
Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability
Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality
Lead change management and adoption efforts to ensure new delivery models, tools, and AI-enabled capabilities are embedded into day-to-day execution
Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Life Sciences Professional Services
Drive operational discipline around backlog management, staffing alignment, and delivery forecasting
Establish KPIs and dashboards to track performance (e.g., time-to-value, on-time delivery, utilization, margin, CSAT)
Ensure Life Sciences Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments
Lead and scale a high-performing global PMO team
Build delivery leaders capable of operating in a modern SaaS, data-driven services environment
Establish clear accountability, performance expectations, and development plans for leaders and teams
Foster a culture of ownership, continuous improvement, and execution excellence