Vice President, Professional Services

Harris Computer

13d • $110,000 - $150,000

About The Position

Purpose of the Role Stabilize, professionalize, and scale the day-to-day operations of a Workers’ Compensation RCM business. This role is responsible for operational execution, controls, visibility, and leadership development, while building durable systems that do not rely on any one individual. This is a hands-on executive leadership role, especially in the first 90 days, with the expectation that execution is ultimately delegated and institutionalized. Immediate Priorities 1. Operational Stabilization & Risk Control Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including: Client operational reporting (daily / weekly / monthly) Payment posting workflows and cash controls Coordination of hearing-related operations Identify and eliminate single-point-of-failure dependencies Document critical workflows and ownership where none currently exists Implement appropriate segregation of duties, access controls, and auditability, particularly around cash handling and posting 2. Payment Posting, Lockbox & Cash Controls Provide executive leadership and oversight of the payment posting function: Lockbox access and controls Intake of checks and electronic payments Distribution of work across the payment posting team Redesign the payment posting process so: No payments are routed to or dependent on one individual Work is assigned, tracked, and reconciled systematically Partner with Finance to ensure accuracy, timeliness, and control standards are met Establish clear reporting on cash flow, posting timeliness, and exceptions 3. DWC Hearing & Legal Operations Oversight (Executive Oversight Only) Provide executive oversight of the DWC hearing calendar and related legal operations. Ensure appropriate day-to-day ownership is assigned to operational staff, vendors, or legal partners for: Calendar management Hearing coverage and appearances Preparation, documentation, and follow-up Define expectations, escalation paths, and accountability so: Hearings are consistently staffed and prepared Deadlines are met without executive intervention No individual becomes a bottleneck or point of failure Maintain high-level visibility through dashboards and reporting on: Upcoming hearings Coverage status Outcomes and risks Escalate issues as needed while ensuring execution remains with designated owners 4. Team Leadership & Development Directly manage and develop direct report into a formal leadership role. Transition them from primarily task execution into management and operational ownership. Provide coaching and structure in: Operational reporting ownership Client invoicing oversight Cross-functional coordination Expand their scope over time with defined milestones, training, and accountability. Core Ongoing Responsibilities Operations Leadership Own operational performance across WC RCM functions: Billing Payment posting Client reporting Operational coordination with legal and hearing resources Translate business strategy into repeatable, executed process Serve as the operational counterpart to executive leadership Forecasting, Metrics & Visibility Own operational forecasting inputs: Revenue Volume trends Staffing needs Capacity planning Ensure leadership has clear, accurate, and timely operational visibility Process, Systems & Scalability Identify inefficiencies, manual work, and operational risk points Standardize workflows across clients where possible Partner on system enhancements, reporting tools, and automation Reduce reliance on tribal knowledge and individual heroics Client Operations & Trust Ensure operational commitments to clients are met consistently Act as escalation point for operational issues when needed Improve predictability, professionalism, and confidence in client deliverables

Requirements

• Strong RCM operations background
• Prior leadership or management experience
• Comfort stepping into ambiguity and rebuilding structure

Nice To Haves

• Workers’ Compensation RCM experience not required (training and support provided)
• Organized, structured, and disciplined
• Comfortable taking ownership quickly
• Willing to roll up sleeves when necessary
• Strong coach and developer of people
• Trusted with sensitive financial and operational responsibilities

Responsibilities

• Own operational performance across WC RCM functions: Billing Payment posting Client reporting Operational coordination with legal and hearing resources
• Translate business strategy into repeatable, executed process
• Serve as the operational counterpart to executive leadership
• Own operational forecasting inputs: Revenue Volume trends Staffing needs Capacity planning
• Ensure leadership has clear, accurate, and timely operational visibility
• Identify inefficiencies, manual work, and operational risk points
• Standardize workflows across clients where possible
• Partner on system enhancements, reporting tools, and automation
• Reduce reliance on tribal knowledge and individual heroics
• Ensure operational commitments to clients are met consistently
• Act as escalation point for operational issues when needed
• Improve predictability, professionalism, and confidence in client deliverables

Benefits

• Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees