Vice President Product Manager - Wires, Communications and Post Completion
About The Position
Chase is seeking a Product Manager who will be responsible for creating, managing and executing Wires & International Payment product roadmap, with a strong emphasis on digital innovation, customer experience, communication strategy and platform technology. As a Vice President Product Manager in the Wires Communications and Post Completion team, you will create, manage, and execute the Wires & International Payment product roadmap with a strong emphasis on digital innovation, customer experience, communication strategy, and platform technology. You will lead post completion, communication, and UAT strategy, collaborating with stakeholders to deliver frictionless, user-centric products and drive digital transformation at scale.
Requirements
- Bachelor’s degree.
- 5+ years of product development experience.
- Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives across retail and high-net-worth segments.
- Strong ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management.
- Experience working with Agile methodologies and tools.
Nice To Haves
- Master’s degree in product or analytics-related fields.
- Financial services experience and deep knowledge of digital payments.
- Experience leading large-scale digital or omni-channel implementations.
- Experience leading high-performing product or strategy teams.
Responsibilities
- Lead the Wires customer experience for post completion flows, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows.
- Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy.
- Collaborate with stakeholders across business, technology, and third-party vendors on vision and strategic pillars required to deliver new products and and solutions.
- Refine and iterate features based on business objectives, customer research, focused dynamics, analytics as well as manage, order and refine product backlog items to optimize value delivery.
- Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap.
- Lead large scale cross-functional workstreams, including teams across Tech, Design, Finance, Legal, Risk, and Operations, in the prioritization and development of product features.
- Drive execution, deployment, and continuous refinement of customer-facing capabilities across multiple digital and non-digital channels.
- Provide input on the product’s business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
- Manage internal risk and compliance review processes to support launch and ensure a strong control environment.
- Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.
Benefits
- competitive total rewards package
- base salary determined based on the role, experience, skill set and location
- commission-based pay (for eligible roles)
- discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
- comprehensive health care coverage
- on-site health and wellness centers
- retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
