Vice President, Product Manager – Payment Experiences

JPMorgan Chase•New York, NY

About The Position

As a Vice President Product Manager within the Payment Experiences team, you will lead the development and delivery of key platform services within the Payment Instruction Manager (PIM) team—a central component of Chase’s payments modernization journey. You will navigate complex data environments, partner with cross-functional teams, and drive the integration of PIM capabilities into strategic initiatives across the bank. This role requires strong technical acumen, stakeholder management, and the ability to lead multiple development teams in a fast-paced, matrixed environment.

Requirements

10+ years of experience in digital product management, financial services, technology, or project management
Bachelor’s degree required; advanced degree preferred
Subject matter expertise in payments architecture, data replication, and digital platforms
Proven track record managing product backlogs, roadmaps, and agile development teams in a matrixed environment
Experience navigating complex data environments, including legacy and modernized systems, and driving data replication solutions
Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
Strategic thinker and problem solver, capable of addressing both technical and functional challenges
Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities
Commitment to diversity, equity, and inclusion, with experience building and leading high-performing teams
Proficient with MS Office tools, JIRA, and Confluence

Nice To Haves

Experience with payments modernization initiatives and large-scale platform transformations
Familiarity with customer-facing payment experiences and servicing platforms
Experience supporting strategic initiatives such as Arsenal, Springfield, and Stardust (or similar large-scale programs)
Advanced degree in business, technology, or related field

Responsibilities

Lead the development and delivery of platform services within the Payment Instruction Manager team, enabling customer and servicing-facing experiences for payment management across Chase
Navigate Chase’s complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences
Partner closely with Banking Payment APGs to align platform development with APG modernization timelines and strategic priorities
Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs
Manage multiple development teams responsible for building and maintaining databases and services that power customer-facing payment experiences
Drive integration of PIM platform capabilities into strategic initiatives across the bank, collaborating with product, technology, and business partners to deliver seamless solutions
Oversee product backlog and roadmap, ensuring alignment with business objectives, stakeholder priorities, and modernization goals
Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features
Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance
Champion operational excellence, including quality management, controls, and compliance with firmwide standards
Foster a diverse and inclusive team environment, mentoring and developing product managers and engineers
Support production issue resolution and feedback loops, ensuring continuous improvement and client satisfaction