Product Manager – Payment Experiences

SpotOn • Chicago, IL

2d • $150,000 - $200,000

About The Position

We’re not just building restaurant tech—we’re building better moments at the table. From quick taps to split checks, every part of our payment experience should just make sense. That’s where you come in. SpotOn helps independent restaurants and small businesses compete and win with flexible, human-centered technology. We’ve been recognized by Fast Company, Built In, and NerdWallet for a reason—we move fast, care hard, and fight for operators. As the product manager overseeing our payment experiences, you’ll lead the charge to make every SpotOn payment experience seamless, intuitive, and lightning fast. Whether a server is splitting a check, starting a tab, or fixing a payment error mid-rush, your work will make it easy and obvious. You’ll collaborate across disciplines to make payments feel effortless for staff and guests alike. You’ll bring structure to complexity, empathy to design, and data to every decision.

Requirements

• 5+ years of PM experience, ideally in payments, hospitality tech, or consumer tech.
• Technical fluency—you can dive into system flows, APIs, and device behavior without losing sight of the guest experience.
• Strong analytical chops: comfortable with SQL, A/B testing, and defining measurable outcomes.
• A structured approach to solving problems—you bring frameworks to ambiguity.
• Clear communication that bridges technical and non-technical partners.
• Empathy for restaurant staff and the fast-paced world they live in.

Responsibilities

• Define the vision for fast, reliable, and flexible payflows across our products.
• Partner with engineers and designers to simplify payment experiences end-to-end.
• Enable restaurants to correct mistakes instantly and confidently.
• Balance speed and reliability with technical reality—understanding how EMV, latency, and data flow shape the experience.
• Use data and experimentation to continuously improve pay flow time, reliability, and satisfaction.
• Communicate clearly across teams, translating complex systems into shared understanding.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees