Vice President, Practice Operations (Eastern Region)

American Oncology Network•Urbana, IL

23h•$117,645 - $258,794•Remote

About The Position

The Vice President, Practice Operations provides senior-level leadership and operational oversight for oncology practice operations across a multi-site, multi-disciplinary care delivery platform. This role is responsible for translating organizational strategy into scalable, high-performing practice operations while ensuring exceptional patient experience, regulatory compliance, financial discipline, and clinical partnership alignment.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field required.
Minimum of 8–10 years of progressive healthcare operations leadership experience, with at least 5 years in oncology, multi-specialty, or complex ambulatory care environments.
Demonstrated experience leading multi-site operations and managing senior-level leaders.
Experience supporting physician-led practices and clinically integrated care models.
Strong understanding of oncology practice operations, infusion services, and ambulatory care workflows.
Proven ability to lead through influence and partnership rather than direct authority.
Financial acumen with experience managing budgets, productivity models, and operational KPIs.
Excellent communication, change management, and problem-solving skills.
Ability to operate effectively in a fast-paced, growth-oriented healthcare organization.

Nice To Haves

Master’s degree (MBA, MHA, MPH, or similar) strongly preferred.

Responsibilities

Provide operational leadership and oversight for oncology practices across multiple markets and sites of care.
Ensure consistent execution of operational standards, workflows, and best practices while allowing for appropriate local adaptation.
Establish and monitor KPIs related to access, throughput, patient experience, staffing productivity, and operational efficiency.
Identify operational risks and performance gaps; develop and execute corrective action plans.
Support growth initiatives including new provider onboarding, service line expansion, and site openings.
Serve as a strategic operational partner to physician leaders, medical directors, and advanced practice providers.
Collaborate with clinical leadership to align operational workflows with evidence-based care models and quality standards.
Support physician engagement by balancing operational efficiency with patient-centered care delivery.
Facilitate effective communication and issue resolution between practices and enterprise leadership.
Partner with finance leadership to manage practice-level budgets, labor models, and cost controls.
Drive productivity optimization across front-office, clinical support, and infusion operations.
Support revenue cycle performance through coordination with billing, coding, and reimbursement teams.
Evaluate operational and staffing models to improve margin performance without compromising quality of care.
Ensure compliance with federal, state, and local regulations governing oncology and infusion services (e.g., OSHA, HIPAA, CMS).
Support accreditation readiness and ongoing compliance for oncology-specific programs and certifications.
Promote a culture of safety, quality, and continuous improvement across all practice operations.
Address operational issues related to patient complaints, incidents, and risk mitigation in partnership with quality teams.
Lead, coach, and develop regional and practice-level operational leaders.
Ensure effective workforce planning, staffing models, and succession planning.
Foster a high-performance, accountable culture aligned with organizational values.
Partner with Human Resources on performance management, employee engagement, and retention strategies.
Execute enterprise initiatives impacting practice operations, including technology implementations, workflow redesign, and care model transformation.
Support integration of acquired practices and alignment to enterprise standards.
Lead change management efforts to ensure adoption, sustainability, and measurable outcomes.
Provide operational insights and recommendations to senior leadership to support long-term growth strategies.