Vice President, Patient Solutions

AssistRx • Maitland, FL

3d

About The Position

The Vice President, Patient Solutions is a senior executive leader responsible for the performance, scalability, and strategic growth of AssistRx’s Patient Solutions organization, including all client programs, operational delivery, and revenue-generating services. This role owns the end-to-end program execution, client satisfaction, and operational excellence, ensuring that AssistRx delivers high-quality, compliant, and efficient patient support services across pharmaceutical manufacturer partnerships.
The VP will partner cross-functionally with Technology, Talent Acquisition, Finance, Compliance, and Client Success to drive innovation, optimize delivery models, and scale operations to meet increasing client demand.
This leader is accountable for P&L performance, program KPIs, workforce strategy, and patient outcomes, while building a high-performing leadership bench across Patient Solutions.
Executive Scope & Impact
Owns performance across Patient Solutions programs (billable revenue engine)
Direct impact on client retention, revenue growth, and margin optimization
Leads large-scale operations (multi-site, high-volume call center + program delivery)
Oversees Director / Sr. Director / Program leadership layers
Drives Day 1 readiness, hiring capacity, and operational scalability
Key contributor to enterprise strategy and growth roadmap

Requirements

• 10–15+ years of experience in: Healthcare operations, patient support programs, or pharma services
• 5+ years in senior leadership (Director / VP level)
• Proven experience managing: Large-scale operations (call center, patient services, or similar)
• Multi-program environments with revenue accountability
• Experience working with: Pharmaceutical manufacturers or healthcare clients strongly preferred
• Strategic Leadership & Vision
• Operational Excellence & Scalability
• Financial & Business Acumen
• Client & Stakeholder Management
• Data-Driven Decision Making
• Change Management & Transformation
• Talent Development & Organizational Leadership
• Innovation & Continuous Improvement
• Bachelor’s degree required

Nice To Haves

• Master’s degree (MBA, MHA, or related) strongly preferred
• Experience working with: Pharmaceutical manufacturers or healthcare clients strongly preferred

Responsibilities

• Operational Leadership & Program Performance
• Financial & Revenue Ownership
• Strategic Growth & Client Partnership
• Workforce Strategy & Talent Alignment
• Process Improvement & Innovation
• Compliance, Quality & Risk Management
• Leadership & Organizational Development

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 251-500 employees