Vice President, Patient Engagement & Strategy

Alexion • Boston, MA

2d • $325,908 - $488,862 • Onsite

About The Position

For over 30 years, Alexion has been dedicated to transforming the lives of people living with rare diseases. We lead with breakthrough science, deep disease understanding, and an unrelenting commitment to patients. As part of AstraZeneca, we are uniquely positioned to accelerate innovation and reach more patients globally. Working here means being driven by purpose, acting with integrity, and fostering a culture where people feel valued, connected, and empowered. You’ll join a community that puts patients first, plays to win, and supports your development at every step. The Opportunity The Vice President, Patient Engagement & Strategy will lead the strategy and operations for patient support, engagement and access delivering a best in industry patient experience. This leader will ensure excellence in innovation, strategy, and execution of all patient services activities and will be a dot-connector across the organization.

Requirements

• Bachelor’s Degree Required, advanced degree or relevant equivalent experience and/or professional certifications preferred
• Ideal candidate will have experience working for a patient-centric organization and understands the importance and need of engagement with external communities as well as key internal stakeholders in the development and execution of Patient Service strategies
• Ability to leverage knowledge of landscape and translate it into evolving strategic vision as well as clear short-term plans and goals
• Requires 10+ years of experience within the biotech/specialty pharmaceutical/pharmaceutical industry
• At least 6+ years of proven experience leading or working closely with patient services

Nice To Haves

• Experience in rare disease and competitive markets preferred

Responsibilities

• Develops and maintains a compelling strategy, vision, mission, and purpose for patient services at Alexion
• Provides strategic direction and guidance for the patient services team and cross-functional partners
• Continuously assesses and adapts the services and strategy to ensure patients have access and the optimal patient experience
• Provides design thinking insights on key patient services initiatives
• Focus on innovation and adoption of new technologies (including artificial intelligence) to drive future thinking support and operational synergies
• Leads the Patient Services Leadership Team and governance model driving seamless working flows
• Leads day-to-day operations of the patient-centric field teams
• Ensures OneSource, patient education mangers (PEM), and financial reimbursement managers (FRM) are working effectively together and providing highest level of service to our patients and providers while remaining compliant with internal policies and processes
• Provides process & operations evaluations to inform program changes, enhancements, and evolution
• Responsible for ensuring that major projects and one-off undertakings drive overall strategic benefit to Patient Services
• Provides program management support to Patient Services initiatives
• Provides planning, insight, and governance across projects simultaneously underway throughout Patient Services
• Partners and collaborates with Patient Advocacy, Market Access, Marketing, Regulatory, Legal, Compliance, Medical, Training, Corporate Communications, Commercial Operations and Business Operations to synthesize, share and utilize insights captured in One Source through operational excellence
• Works closely cross-functionally and across therapeutic areas in development of best in class support models for new programs/products
• Regularly interacts with cross-functional team members, and functional management, to resolve issues and monitor progress
• Strategic engagement with teams that are supporting the patient services to advocate for optimal partnerships and service and identify opportunities for process improvement (e.g. IT)
• Responsible for working with advocacy on community engagement initiatives
• Plans training and continuing education for key functional areas within Patient Services to ensure innovative and best in class solutions are in place
• Bring expertise in novel thinking and cutting-edge technology to support patients throughout the patient journey to inform decision making
• Focus to include CRM system support, patient/HCP portal support/access programs as well as new payer access limitation methods and electronic PA/BV industry wide opportunities
• Evaluate and implement AI solutions that optimize the rare disease patient journey, drive stakeholder engagement, enhance adherence, and increase operational efficiency

Benefits

• Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees