Vice President, Outreach and Drop In Services

Breaking Ground•New York, NY

About The Position

Vice President, Outreach and Drop-in Services Reporting to the Chief Operating Officer (COO), the Vice President, Outreach and Drop-in Services is an executive position overseeing Breaking Ground’s portfolio of street outreach programs including government funded Street to Home and Safe Operations Support (SOS) and privately funded Connect to Care contracts, the Queens Drop-in Center, and various other grant funded programs. As part of the executive team, the Vice President will provide leadership within the organization and represent Breaking Ground to external stakeholders. This department plays an integral role in Breaking Ground’s overall mission by providing the foundation for individuals and families to make a successful transition from homelessness, through immediate services and long-term support once people have been housed. Our staff provide wrap around services and access to case management, harm reduction, mental health and medical care, etc. Direct service and operations staff utilize a trauma informed and harm reduction approach to provide critical services to clients/tenants including crisis intervention, incident management, and supportive counseling. The Vice President will oversee a leadership team of approximately three senior management staff and a department team of nearly three hundred employees.

Requirements

Master’s degree in Public Health, Non-Profit Management, Social Work, or related fields
Extensive career experience in non-profit, health and human services, housing, and/or related sectors
Experienced leadership professional with 10+ years senior leadership/executive experience
Advanced managerial skills including supervising people managers and demonstrated success at building an effective team
Advanced experience/understanding/knowledge of local/state/federal affordable housing, homeless services, mental health, and substance use landscape, policy, funding, and best practice service approaches
Keen business acumen
Expertise managing and leading large projects/programs/departments through consistent organizational growth
Extensive experience with program development, government contracts and private grants, budgeting, and compliance
Demonstrated competency of social services practices, compliance, and regulations with a strong commitment to excellence
Demonstrated ability to effectively communicate and partner with government agencies and other internal/external stakeholders
Ability to manage multiple significant priorities, including complex and time sensitive projects
Proficiency in commonly used technology platforms and software, and custom databases

Responsibilities

Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance
Serve as a member of the Executive Council to establish, monitor, measure and achieve Breaking Ground’s strategic goals and objectives
Identify and articulate department performance objectives and needs in regular consultation with Executive Council
Recommend timelines and resources needed to achieve the programs’ goals
Manage department and individual program budgets (>30M annual) and promote fiscal responsibility
Manage to Key Performance Indicators (KPIs) and implement portfolio specific policies and procedures
Adhere to contractual and regulatory guidelines across the entire department
Ensure programs successfully meet and exceed operational and fiscal benchmarks.
Partner with the Agency Medical Director and align to guide the work of primary care and behavioral health services within the department.
Ensure service delivery utilizes best practice approaches aligned with industry standards
Pursue new opportunities and the start-up of new programs and initiatives
Develop systems to ensure consistent, high-quality project management
Lead development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth and new external relationships
Develop systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by programs
Build significant relationships with internal and external stakeholders
Ensure key project outcomes and/or policy, advocacy, and legislation are evaluated and leveraged for maximum community and organizational impact
Provide regular reports to C-suite leadership, other departments, the board of directors and foundations
In partnership with External Affairs, cultivate foundation and philanthropic relationships to advance new and innovative program design within the department
Represent Breaking Ground on relevant committees and work groups, speaking engagements, conference panels, trainings, etc.
Performs other related duties as assigned