Vice President - Operations $175,000 - $250,000 + Bonus

AutoAlert•Kansas City, MO

16d•$175,000 - $250,000•Remote

About The Position

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline. About AutoAlert AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications. Role Description The Vice President - Operations provides leadership for the company’s operations with an emphasis on planning, directing, coordinating and overseeing the Account Management, Corporate Training, Deployment and Client Care operations activities in the organization, ensuring efficient operations and cost-effective systems to meet current and future needs of AutoAlert. You work with internal and external leadership in developing appropriate strategies, tactics, and communications to support internal and external customers. You are a team player with strong problem-solving skills and an innovative mindset. You are part of a creative, diverse, collaborative team of hardworking individuals with the goal of increasing brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.

Requirements

Excellent managerial and financial skills and the ability to take leadership over any Inside Operations area
Excellent communication skills, particularly the ability to communicate as a leader
History of thriving in a rapidly changing environment
Thorough understanding of management and financial practices in all areas and phases of Inside Operations
Extensive professional experience in leadership roles
Bachelor’s degree in Business Administration, Logistics, Engineering or other industry-related field or equivalent work experience required
10+ years of industry-related experience including three years in upper management required

Responsibilities

Work with the board of directors and other executives to establish short-term objectives and long-range goals, and related plans and policies
Establishes, implements, and communicates the strategic direction of AutoAlert’s internal operations division
Collaborates with other members of executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Ensures departmental decisions and project plans such as those for deployment, development organization, material efficiency, and facilities are in line with the organization’s business plan and vision
Establishes, communicates, and implements internal operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
Identifies training needs and ensures proper training is developed and provided
Other duties as assigned
Recruits, interviews, and trains management-level staff in the Inside Operations departments
Leads the efficient operation and professional development of the team
Conducts performance evaluations that are timely and constructive
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, partnering with Human Resources Business Partners.
Handles discipline and termination of employees in accordance with company policy and in cooperation with Human Resources Business Partner