Vice President, Operations, Naperville, IL (01)

Five-Star AudioVisual•Naperville, IL

29d•$150,000 - $160,000

About The Position

About Five-Star AudioVisual Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests. For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision. Why Join the Five-Star Team? At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences. Our team members embody the Five-Star Way® ;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary® in performance, values, and service. Reports to: Chief Operating Officer Primary Objective: Provide management and oversight, on all operational policies and procedures. Demonstrate a commitment to excellence, client service, and field support at all times. Collaborate with all senior leadership and management to ensure the meeting of the Company’s objectives. Drive for results with a passion for achievement and a proven record of successful strategic planning and implementation.

Requirements

Bachelor’s degree in business management or related field; MBA or master’s in related field is a plus
5+ years significant experience in the industry; leadership or management experience preferred
Exceptional communication skills, both written and verbal
Strong team-building skills and ability to motivate others
Team-player mindset and willingness to collaborate
Willing to take responsibility and act independently when necessary
Exceptional customer service or hospitality experience required
Excellent interpersonal and negotiation skills.
Planning Skills – able to effectively plan ahead
Organization Skills – ability to manage multiple projects and tasks
Problem Analysis – Ability to breakdown problems and find solutions
Valid Driver's License and a clean driving record are required to operate a Company vehicle
This job requires the candidate to undergo and pass a background check in accordance with local laws and regulations

Nice To Haves

MBA or master’s in related field is a plus
leadership or management experience preferred

Responsibilities

Coordinate with various teams and stakeholders as required to assess budget, revenue, personnel, and operational needs
Lead status update meetings on operational policies and procedures
Travel to partner locations to assess operations, team functionality, and client relationship management
Attend sales pitch meetings and present operational objectives
Assist in the oversight of new partner/property openings – personnel, budget, gear procurement and installation, etc.
Oversee all team operations, ensuring projects are completed on time and on budget
Manage production agenda and budget
Responsible for the overall successful operation of the Company
Manage a diverse, multi-disciplined team of professionals
Set clear goals and objectives for the team
Delegate responsibilities to subordinates and provide guidance and direction
Liaise between other members of the leadership team and subordinates
Evaluate subordinates, providing constructive feedback
Manage employee concerns through collaboration with HR
Contribute to the maximization of efficiency and productivity
Maintain acute awareness of market and industry trends
Other related duties as required and/or assigned