Vice President, Operations - Americas

Auberge Resorts•Bethesda, MD

About The Position

The Vice President of Operations for the Americas is a key member of the senior leadership team responsible for overseeing the operational performance & strategy for operating and new properties within the Americas region. This individual will drive excellence in guest experience, financial performance, brand standards, owner relations and property-level leadership across the collection, ensuring each destination delivers the distinctively one of a kind Auberge experience.

Requirements

15+ years of progressive leadership experience in luxury hospitality operations, with multi-property responsibility preferred.
Deep understanding of luxury hotel and resort operations, with a track record of delivering exceptional guest experiences and strong financial results.
Inspirational leader with strong interpersonal and communication skills.
Proven ability to mentor and develop high-performing teams in a values-driven culture.
Experience within luxury residential operational oversight
Willingness to travel extensively to properties across the portfolio, approximately 60% travel throughout the Americas
Bachelor’s degree in Hospitality Management, Business, or related field; advanced degree a plus.
Ability to live and work within the United States without sponsorship

Responsibilities

Strategic operational oversight of assigned properties, ensuring alignment with Auberge’s brand, values, and standards of excellence.
Collaborate closely with each property General Managers, and performance team to optimize guest satisfaction, operational efficiency, and profitability.
Monitor and improve key performance indicators including ADR, RevPAR, GOP, NPS, employee engagement, and quality assurance scores.
Oversee owner relations with all stakeholders earning trust and building confidence.
Responsible for the key areas that contribute to the positioning and strategy of an opening or property transitioning into the collection
Analyze market trends and competitive landscapes to inform strategy and decision-making.
Support the development and execution of long-term strategies to grow revenue, increase profitability, and maintain industry-leading guest service.
Participate in the planning and opening of new properties, ensuring smooth integration and operational excellence from day one.
Partner with key departments, Wellbeing and Food & Beverage to drive performance, ensure consistent processes and experiences
Mentor and develop property-level leadership teams, fostering a high-performance culture focused on continuous improvement.
Active involvement in identifying and selecting key leadership (General Manager) for the region
Champion Auberge’s people-first philosophy by building an inclusive and empowering work environment.
Ensure consistent delivery of the Auberge brand experience across all properties, while respecting and enhancing each property's unique character and story.
Partner with Marketing and Experience teams to enhance guest journeys and drive guest loyalty
Review and analyze property P&Ls, budgets, and forecasts.
Drive margin improvement and operational efficiencies while maintaining luxury service standards.
Serve as a key liaison between property operations and corporate departments including Finance, HR, Marketing, Culinary, and Design.
Work with Development teams on pre-opening planning, renovations, and capital projects.