Vice President of Training & Support - Big Flavor Brands

United Franchise Group•West Palm Beach, FL

About The Position

The Vice President of Training and Support is a strategic executive leadership role responsible for directing the company's field training, onboarding, and operational support strategies. This position ensures that all employees possess the skills and knowledge needed to drive performance, maximize safety, and meet high quality standards. The VP will lead the creation of engaging, scalable learning programs, and act as a crucial support partner to operations and human resources to ensure consistent execution.

Requirements

Bachelor's degree (B. A., B.B.A., or B.S.) or equivalent from four-year college or university; or Associate's degree (A. A. or A.S.) or equivalent from two-year college or technical school; or three to five years related experience in brand industry and/or training, business development, marketing, sales; or equivalent combination of education and experience.
An individual should have strong working knowledge of Microsoft Office Suite, Internet Explorer or Google Chrome, Customer Relationship Management systems, Teams, Zoom, and scheduling software.
Schedule flexibility and willingness to travel as needed

Responsibilities

Strategic Leadership: Develop and implement training and talent development strategy aligned with business goals, expansion plans, and company culture.
Field Support & Operational Excellence: Partner with Operations leaders to assess skill gaps, identify training needs, and deliver tailored training solutions that enhance field operations, product quality, and customer service.
Food Safety & Compliance Training: Oversee the implementation of mandatory compliance training, including FDA/USDA regulations, HACCP, GMPs, and sanitation procedures, ensuring 100% adherence to food safety policies.
Curriculum Development & Technology: Lead the design and delivery of blended learning solutions and manage the company’s Learning Management System (LMS) to track effectiveness.
Onboarding & New Location Openings (NRO): Architect onboarding processes and lead training strategies for new site openings, ensuring operational readiness.
Team Leadership: Hire, manage, and mentor a high-performing training team.
Budget & ROI Management: Manage the training department budget, allocating resources efficiently and tracking ROI to report on the effectiveness of training programs to executive leadership.
Change Management: Lead the training initiatives associated with new policies, system rollouts, or menu changes, serving as a key liaison between corporate and field teams.
Corporate Store Management: Ability to manage, hire, and train for corporately run locations. Keeping in line all financials and KPI’s.