Vice President of Training & Support - Big Flavor Brands

United Franchise Group•West Palm Beach, FL

About The Position

The Vice President of Training & Support – Big Flavor Brands is a senior leadership role responsible for driving operational excellence, culinary consistency, and franchisee success across The Great Greek Mediterranean Grill and Graze Craze. This is a hands-on, food-focused leadership position designed for someone who thrives in restaurant environments — from kitchens to grand openings — and understands how to translate great food and great systems into scalable success. This role will lead all training, onboarding, and field support initiatives, while also overseeing and expanding our Great Greek corporate store program — using corporate locations as the foundation for innovation, testing, and operational excellence across the system.

Requirements

Bachelor's degree (B. A., B.B.A., or B.S.) or equivalent from four-year college or university; or Associate's degree (A. A. or A.S.) or equivalent from two-year college or technical school; or three to five years related experience in brand industry and/or training, business development, marketing, sales; or equivalent combination of education and experience.
Strong background in restaurant operations, multi-unit leadership, or fast-casual dining concepts
Proven ability to lead both corporate locations and franchise systesms
Strong understanding of P&L management and labor models
Passion for food, hospitality and delivering a consistent guest experience
Experience building and scaling training programs in a restaurant environment
An individual should have strong working knowledge of Microsoft Office Suite, Internet Explorer or Google Chrome, Customer Relationship Management systems, Teams, Zoom, and scheduling software.
Schedule flexibility and willingness to travel as needed

Responsibilities

Strategic Leadership: Recruit, develop and implement training and field support team strategy aligned with business goals, expansion plans, and company culture.
Field Support & Operational Excellence: Serve as the senior partner to franchisees, helping them improve profitability, mange costs, and drive growth. Lead field support strategies, including operational audits, coaching, and performance improvement plans. Support new restaurant openings to ensure strong execution from day one.
Food Safety & Compliance Training: Oversee the implementation of mandatory compliance training, including FDA/USDA regulations, HACCP, GMPs, and sanitation procedures, ensuring 100% adherence to food safety policies.
Curriculum Development & Technology: Own and scale The Great Greek corporate location program as a pillar for the brand. Direct oversight of corporate store performance, P&L management, staffing and daily operations. Use corporate locations as a real-world testing environment for menu innovation, labor models, technology and operational processes. Develop and refine manuals based on corporate store insights, and share systemwide.
Onboarding & New Location Openings (NRO): Architect onboarding processes and lead training strategies for new site openings, ensuring operational readiness. Design scalable training systems that balance hands-on experience with structured learning (LMS, certifications, etc.) Oversee onboarding programs for new franchisees, manager, and staff. Lead training initiative toed to menu rollouts, system upgrades, and brand evolution. Partner with franchisees and operators to continuously imp0rove speed of service, product quality, and team performance.
Budget & ROI Management: Manage the training department budget, allocating resources efficiently and tracking ROI to report on the effectiveness of training programs to executive leadership.
Change Management: Lead the training initiatives associated with new policies, system rollouts, or menu changes, serving as a key liaison between corporate and field teams.
Corporate Store Management: Ability to manage, hire, and train for corporately run locations. Keeping in line all financials, food costs, labor and KPI’s.