MHN Vice President of Primary Care Services

Marshall Health Network•Huntington, WV

12d

About The Position

The Vice President of Primary Care Services is responsible for the strategic direction, operations, and financial performance of the Marshall Health Network primary care service line, including setting vision, managing staff, and improving quality and efficiency. Key duties include developing and executing strategies to increase market share and patient satisfaction, ensuring regulatory compliance, and managing budgets and key performance indicators. This individual will collaborate with physicians and executive leaders to lead within MHN and the community, ensuring needs, goals, and objectives are met. This individual must be able to manage complex relationships with multiple stakeholders to ensure efficient services are designed to meet the needs of patients, physicians, staff, and the community. The Vice President will have responsibility for planning, directing, and coordinating initiatives around: Quality Outcomes Access and Patient-Caregiver Experience Performance Improvement Initiatives Physician Integration Evidence-Based Practice Strategy and Growth Research and Academics Business Intelligence—Tracking, Measurement and Reporting of Statistical, Performance, Financial and Quality Metrics Network Partnerships MARSHALL HEALTH NETWORK SYSTEM SPECIFIC DUTIES AND RESPONSIBILITIES The Vice President collaborates with senior leadership, physicians, MHN organizational leadership, and hospital leadership teams and staff to ensure the service line meets its goals and objectives. Leads the strategic planning process for the Primary Care Service Line growth and operational initiatives, including clinical pathways, and establishes business priorities in collaboration with Marshall Health Network leadership, respective physician leaders, and department administrators Manages key performance metrics, including volumes, patient satisfaction, and access Leads program development and implementation of new clinical services Assists in system integration of care across existing and future MHN sites Prepares and manages annual operational and revenue budgets Monitors and optimizes financial performance Develops revenue enhancement strategies and growth initiatives around primary care Mentors and manages a team of clinical and administrative staff, including physicians and advanced practice providers Works closely with physicians, other service lines, and administrative leaders to foster a collaborative environment and drive cross-functional initiatives Oversees managed care activities and leads faculty recruitment process; develops financial models for revenue/activity projections Ensures compliance with state/federal laws, accreditation standards, and regulatory requirements Leads performance improvement activities and educational programs; monitors health care service quality and coordinates risk mitigation efforts Implements patient safety and quality assurance policies and procedures Serves on or chairs committees and task forces as assigned Facilitates and coordinates the recruitment and retention of providers and employees within the service line in conjunction with CPE and recruitment plan of integrated group practice Operates in all areas of responsibility with strong business ethics and integrity; embraces and promotes MHN values

Requirements

Master’s Degree in healthcare administration, business administration, or a related field
At least 10 years of healthcare leadership experience
Demonstrated leadership and management skills
Ability to work collaboratively with a variety of stakeholders
Strong communication and interpersonal skills
Develops personal and professional credibility across the organization; gains respect and trust as a strong strategic and operational leader.
Functions as the key growth officer for the service line across the region and identifies opportunities for growth by monitoring the external environment/industry to ensure MHN maintains the capabilities of leading the market.
Coordinates with leadership to develop and communicate a strong vision for the service line across the organization, network, community, region, and state.
Provides structure to the service line and ensures it supports enhanced services. Develops a strong team culture rooted in transparency and accountability while empowering others to perform at their highest levels.
Leads the development of consistent, effective, and efficient patient access and experience across all MHN sites of care. Serves as a visible and engaged community member and advocate for services across the community, region, and state.

Nice To Haves

Experience within a multi-site system and/or academic environment is preferred
Knowledge of healthcare strategy, operations, finance, and physician relations

Responsibilities

Leads the strategic planning process for the Primary Care Service Line growth and operational initiatives, including clinical pathways, and establishes business priorities in collaboration with Marshall Health Network leadership, respective physician leaders, and department administrators
Manages key performance metrics, including volumes, patient satisfaction, and access
Leads program development and implementation of new clinical services
Assists in system integration of care across existing and future MHN sites
Prepares and manages annual operational and revenue budgets
Monitors and optimizes financial performance
Develops revenue enhancement strategies and growth initiatives around primary care
Mentors and manages a team of clinical and administrative staff, including physicians and advanced practice providers
Works closely with physicians, other service lines, and administrative leaders to foster a collaborative environment and drive cross-functional initiatives
Oversees managed care activities and leads faculty recruitment process; develops financial models for revenue/activity projections
Ensures compliance with state/federal laws, accreditation standards, and regulatory requirements
Leads performance improvement activities and educational programs; monitors health care service quality and coordinates risk mitigation efforts
Implements patient safety and quality assurance policies and procedures
Serves on or chairs committees and task forces as assigned
Facilitates and coordinates the recruitment and retention of providers and employees within the service line in conjunction with CPE and recruitment plan of integrated group practice
Operates in all areas of responsibility with strong business ethics and integrity; embraces and promotes MHN values