Vice President of Parts & Service

JB Poindexter & Co•Morgantown, PA

About The Position

Reporting to the President, the Vice President of Parts & Service will be responsible for: planning and directing operations of all Morgan Service Centers; providing leadership to meet corporate and budgetary objectives with full P&L responsibility; driving parts sales, increasing volume and profitability; focusing on continuous improvement in inventory management, delivery, parts availability, sales, and pricing and establishing the way forward; and working with existing processes to improve the management of parts – inventory, delivery, and customer satisfaction.

Requirements

BS Degree in Business or related field, or equivalent experience.
Minimum of 10 years people management, including but not limited to salespeople, and experience with 5 years as a Service Center Manager.
Experience successfully running multiple repair facilities.
Team-oriented, collaborative style which fosters an open and transparent culture built on respect for people and the highest standards or personal integrity and ethical performance.
A track record of success in managing, mentoring, coaching and directing team members.
Experience training for pro-active sales/cold calling.
Experience preparing quotes, invoicing, and accounts receivable, including credit and collection procedures.
Experience with inventory management including stock levels and fill rates.
Strong ability with Microsoft office products (Excel & PowerPoint).
Background in managing P&L.
Travel up to 50%.
Relocation within reasonable driving distance of Morgantown, PA required after an agreed period of personal familiarization with the local area.

Nice To Haves

Experience with Lean / TPS strongly preferred.
JD Edwards experience, a plus.

Responsibilities

Oversee all operations to ensure facility objectives are met including Safety, Quality, Delivery and Cost.
Environmental health and safety
Inventory control
Labor productivity
Freight and logistics
Cost controls
Pricing
Financial and operational reporting
Develop and implement annual budgets and metrics, and long-term business goals strategy.
Provide excellent customer service and support.
Quick and accurate quote turn around
Quality workmanship
Responsive customer service
Grow the business
Identify and develop new business opportunities
Target accounts
New products
Oversee and maximize the effectiveness of the sales and estimating staff
Manage and develop human resources.
Provide team member training and development
Support good team member moral
Responsible for all hiring and discipline
Work closely with Morgan’s support groups and manufacturing
Effective and timely communication
Team player
Develop operating metrics (KPIs) to define expectations of the Parts Sales Coordinators (PSCs) and action plan for metrics not met.
Lead parts growth for all facilities by measuring performance, analyzing results and recommending improvements.
Work closely with procurement and engineering on manufacturing that affects aftermarket parts sales.
Maintain Parts Price file - handle all aspects of price increases, new “sale" prices and calculate purchased or fabricated items for re-sale.
Drive companywide marketing efforts to achieve and exceed sales goals.
Liaison between customers and internal staff, Parts Managers and PSC's, resolve customers’ issues, problems and opportunities.
Establish and maintain personal relationships with existing customer base, communicating through facility visits, regular phone contact and email.
Conduct regular customer surveys, analyzing feedback to make recommendations for process improvements.
Resolve escalated customer service issues such as quotes, customer support, invoices, order changes and complaints. Develop and execute action plans to reinforce resolutions.
Innovate improvements and solutions to ensure best in class customer service - to include call centers and metrics for inbound and outbound calls.
Collaborate with Service Managers on the annual physical inventory for parts and service departments.
Collaborate with Logistics Manager to optimize freight charges and freight lanes. Ensure changes/additions/deletions are accurately communicated internally.
Develop and implement sales training programs both outbound & inbound for PSC'S.
Manage and improve parts for the e-Commerce site to grow parts sales.
Manage use of MRP & DRP system to maintain sufficient inventory levels and fill rates.
Maintain inventory turnover for all sites – review stock levels and safety stocks.
Oversee and collaborate with e-Commerce administrator on the e-Commerce website.
Comply with all company and OSHA safety regulations.
Assist in providing a safe environment for all team members.
All other duties as assigned.