Vice President of Operations

Fellowship Square, Christian Care Management, Inc. • Phoenix, AZ

1d

About The Position

Lead With Purpose. Transform Lives. Shape the Future of Non‑Profit Senior Living.
At our faith‑based, mission‑driven senior living organization, we believe every resident deserves a place where they can thrive and every employee deserves a leader who inspires excellence. If you are a strategic, people‑centered operations executive with a passion for elevating experiences for seniors, families, and staff, this is your opportunity to make a lasting impact.
If you are a strategic, mission‑driven operator who wants to make a meaningful impact through servant leadership, we invite you to consider joining us as our next Vice President of Operations.
Ready to Lead With Purpose?
Bring your heart for service and your operational leadership to a place where your work makes a difference every day.

Requirements

• 10+ years of senior living executive leadership (IL/AL/MC/Supportive Housing preferred).
• Proven success in improving operations, strengthening financial performance, and supporting occupancy growth.
• Strong knowledge of senior living regulations and best practices.
• A servant‑leader guided by Christian values of compassion, humility, and integrity.
• A strategic thinker who inspires teams and builds strong, mission-aligned cultures.
• A confident communicator able to lead through change and communicate with clarity.
• A mentor who enjoys developing leaders and supporting their growth.
• Financial and analytical acumen
• Operational execution and process improvement
• Staff development and coaching
• Crisis management and regulatory readiness
• Relationship‑building and community engagement

Responsibilities

• Provide campus-wide leadership across Independent Living, Assisted Living, Memory Care, and Supportive Housing.
• Translate organizational strategy into measurable goals that strengthen resident experience, occupancy, and operational performance.
• Build systems, teams, and processes that support long‑term growth and mission impact.
• Lead budgeting, forecasting, and financial performance for assigned communities.
• Oversee capital planning and stewardship of physical assets in alignment with responsible non-profit management.
• Use data, KPIs, and strategic insight to guide operations and financial decision‑making.
• Champion a hospitality‑minded, resident‑focused, and occupancy‑aligned culture.
• Partner with Sales & Marketing to ensure operational readiness that supports timely move‑in and exceptional first impressions.
• Ensure every resident and family interaction reflects warmth, compassion, and excellence.
• Maintain compliance with all state regulations, licensing standards, and audit expectations.
• Drive continuous quality improvement and proactive risk management.
• Lead 7–8 operational department heads; cultivate a culture of trust, accountability, and spiritual alignment with our mission.
• Mentor and develop emerging leaders for future roles.
• Model grace, professionalism, and Christian values in leadership practice.
• Serve as a representative of our Mission, Vision, and Values at events, in the community, and across the organization.
• Build positive relationships with residents, families, churches, vendors, and partners.

Benefits

• Robust Insurance Coverage – Medical, dental, and vision plans tailored to your needs.
• Generous Paid Time Off (PTO) – Designed to support work-life balance and meaningful time away from work.
• 403(b) Retirement Plan – With company matching to support your long-term financial goals.
• Company-Paid Life Insurance – $15,000 coverage, with the option to purchase additional protection.
• Employee Assistance Program (EAP) – Confidential resources to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed