Vice President of Operations

SIEGEL GROUP NEVADA INC • Garland, TX

2d

About The Position

The VP Operations primary responsibility is the overall profitability of the portfolios they oversee. They should strive to achieve that profitability by ensuring all employees subordinate to them are being held accountable to meet or exceed company standards in the following areas: Responsibilities Revenue- VP’s of Operations are expected to meet or exceed budgeted revenue for the properties in their portfolio. Some key task to achieving this goal are. Rate management- Holding the Regional Managers accountable to selling units at the correct rate for the market conditions Rent Roll Reviews- making sure Regional Managers are reviewing rent rolls monthly and residents or employees below market rate are considered for rent increases Holding Regional Managers accountable to collecting all required pet fees Holding Regional Managers accountable to collecting all Document fees Ensuring Regional Managers are overseeing collections of Past Dues. In accordance with company policy and 3 Days or more should not ever exceed 3% of occupied units VP’s will create Action Plans on all properties not hitting revenue goals each month. Occupancy- VP’s of Operation are expected to meet or exceed budgeted occupancy for the properties in their portfolio. Some key task to achieving this goal are. Ensure both Regional Managers and Property Managers are monitoring call rail daily for properties not hitting occupancy goals Ensure the Regional Manager has verified the call list at all properties is being utilized and up to date If call volume is not at or above company average for that property size, VP’s need to work with marketing to drive more traffic to the under performing property. VP’s should always be walking ready rooms every week to ensure the product quality meets company standards VP’s should walk occupied rooms evert week to ensure our existing residents are being taken care of VP’s need to make sure Regional Mangers and Property Managers know why residents are leaving . This can be accomplished by calling all residents that have recently checked out and asking them, VP’s need to verify with Regional Managers that GM’s are doing two-day knock and talks at properties not hitting occupancy goals (need to know within 1st two days if residents are satisfied) VP’s should check task manager in Gearco at properties experiencing high check outs to ensure works orders Are being completed in a timely manner At problem properties where staffing may be the issue VP’s should assist in helping recruitment and may ask to be final say on all hires VP’s need to ensure all newly hired CSR’s are trained properly and I.A.W. company standards. This can be through verbal contact when visiting the property. Or asking Regional Manger to send weekly report on all new hires for first 60 days VP’s will create Action Plans on all properties not hitting budgeted occupancy. Ready Rooms- VP’s need to hold Regional managers accountable that 50% of the vacant units are ready for sale at each of their assigned properties. Some key task to achieving this goal are. VP’s should verify that all properties in their portfolio have a current and accurate down rooms list in Teams folder VP’s need to verify that the “Dispatch System” is in place and being executed correctly (this can be accomplished by checking Team Folders VP’s need to verify all properties have a qualified Maintenance 1 at each of their properties VP’s need to make sure the property is adequately staffed per the compendium VP’s need to review all purchases for accuracy to ensure the expense is justified , necessary, and not excessive. VP’s should review quarterly with the Regional managers the outside staff schedule to ensure we are maximizing productivity. VP’s need to ensure the Regional managers have set up temporary labor, painting, window, AC, appliance, cabinet & counter, flooring, and construction dumpsters vendors for each of their properties VP’s need to validate that the GM or another Regional appointed representative is signing off on all Ready rooms. Curb Appeal- VP’s need to hold Regional Manager accountable to ensure that the exterior of the property always meets our customer expectations. Some of the key task to achieving this goal are. VP’s need to always drive the entire property before entering the office VP’ should spend 25% of their time walking property with Regional Manager/GM during a property visit pointing out deficiencies and setting an action plan to get them fixed VP’s should visit their properties at least once per quarter during the nighttime hours to ensure lights and signage is working VP’s should be reviewing all serious incident TracTic reports VP’s need to hold Regional managers accountable for the landscaping on the property VP’s need to hold the Regional manager accountable for the Pest Control issues on the property VP’s need to hold the Regional manager accountable to ensure all other service vendors are accomplishing their duties to our company standard before they are paid for those services VP’s needs to make sure all facilities related work budgeted for that year is being completed in a timely manner to the expected standards VP’s need to instruct Regional mangers that any curb appeal issue not being rectified in a reasonable amount of time needs to be brought their attention immediately. VP’s will work closely with the SR. VP and facilities on all facilities projects to make sure they are progressing. Customer Service- VP’s need to direct Regional Managers at to the importance of our company motto and we need to make sure that every employee in their portfolio is aware of the company motto “Stay where you are appreciated” and their actions towards all residents is in line with that philosophy. Some key tasks to achieving this goal are: VP’s need to hold regional managers accountable to having Siegel cares magnets are on all refrigerators VP’s need to make sure all negative Siegel cares are reviewed with all their Regionals/GM’s and the GM’s in turn review with all other staff VP’s need to hold Regional managers accountable to ensuring all employees are always in proper clean uniform VP’s need to hold Regional managers accountable to ensure all employees have been train in “Guest Recovery” if we do have a guest complaint VP’s need to ensure the Quarterly PM Maintenance Program is being administer at all their property and being completed on time with GM, Maintenance 1, and housekeeper involvement. As part of their property visits VP’s are required to speak to existing residents and ask what the issues on property are Whenever possible VP’s should attend Siegel cares events held at their properties. VP’s need to make sure that everyday we think outside the box and do something to try and “WOW’ our residents.

Requirements

• BA / BS degree; MBA preferred.
• Minimum of 10 years hotel operations experience to include management of multi-property operations.
• Minimum of 5 years weekly operations experience to include Regional Manager responsibilities.
• Participative and entrepreneurial management style that is positive and visionary.
• Proven hotel and weekly operations track record.
• Ability to work in a fast-paced, deadline-oriented environment.
• Ability to build and maintain relationships and consulting skills.
• Excellent communication skills, both written and verbal.
• Excellent PC skills (Excel, Word) and POS experience.
• Have appropriate unexpired work permits as required for the position.
• Sitting, standing, walking, bending, climbing stairs, kneeling, and lifting up to 25 lbs.
• Maintain a professional, neat and well-groomed appearance, adhering to Company standards.
• Work varied shifts, including weekends and holidays.
• Proof of eligibility to work in the United States.

Responsibilities

• Meet or exceed budgeted revenue for the properties in their portfolio.
• Meet or exceed budgeted occupancy for the properties in their portfolio.
• Hold Regional managers accountable that 50% of the vacant units are ready for sale at each of their assigned properties.
• Hold Regional Manager accountable to ensure that the exterior of the property always meets our customer expectations.
• Direct Regional Managers at to the importance of our company motto and we need to make sure that every employee in their portfolio is aware of the company motto “Stay where you are appreciated” and their actions towards all residents is in line with that philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 11-50 employees