Richardson, TX

Craig Homecare•Richardson, TX

53d

About The Position

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work. We are seeking a dynamic and experienced Vice President of Operations to lead our branch operations. This key leadership role leads operational performance, service delivery, and strategic growth across all assigned regions, including the Richardson, Texas branch. This senior executive is responsible for ensuring alignment with PHSs mission, overseeing operational and financial performance, and supporting integration with the comprehensive care model.

Requirements

Masters degree required in Business Administration, Health Administration, Nursing, or a related field
10+ years of progressive leadership experience in healthcare operations, including 7+ years in senior management or executive-level roles.
Proven success overseeing multi-departmental or multi-site healthcare operations. Preferably pediatric, home health, or medically complex operations.
Strong analytical, financial, and decision-making skills; able to interpret P&Ls and operational reports.
Deep expertise in medical management processes, clinical review criteria, reimbursement models, and healthcare compliance requirements.
Demonstrated experience leading strategic growth initiatives, operational improvements, and organizational change management.
Advanced financial acumen, including budgeting, forecasting, cost analysis, and KPI development.
Exceptional communication, negotiation, and interpersonal skills, with the ability to influence executives, boards, and external stakeholders.
Proven leadership experience in staff development, coaching, performance management, conflict resolution, and building high-performing teams.
Commitment to organizational excellence, patient-centered care, and continuous quality improvement.
Total and enthusiastic commitment to quality, customer service, and taking care of the child.

Nice To Haves

Licensed Registered Nurse (RN) or Respiratory Therapist (RT) strongly preferred, particularly with pediatric or critical care experience.
Experience in pediatric care, home health, DME, or medically complex populations highly preferred.
Proficiency with healthcare software systems, operational platforms, and data analytics tools; experience leading digital transformation initiatives a plus.

Responsibilities

Lead overall operations for the PDN/HCN service line, ensuring high-quality service delivery and strong organizational performance.
Develop and execute strategic plans to support growth, market expansion, and integration with PHSs comprehensive care model.
Manage, coach, and support branch administrators and regional leadership to achieve operational and financial goals.
Monitor key performance metrics including financial results, staffing levels, patient experience, and employee engagement.
Oversee the service line budget, analyze financial reports, and identify opportunities to improve efficiency and revenue.
Collaborate with cross-functional teamsHR, Outreach, Clinical Leadership, Strategy, and Integrationto optimize processes and support business initiatives.
Represent the PDN/HCN service line in meetings with senior leadership, governing bodies, and industry partners.
Foster a culture of teamwork, professional growth, and employee satisfaction.
Support technology, process, and workflow improvements that enhance service delivery and operational efficiency.
Address and resolve patient and family concerns with professionalism and timely follow-up.