Vice President of Management Services

Associa•Austin, TX

About The Position

The Vice President of Operations (Branch) is responsible for the strategic leadership, operational oversight, and financial performance of the branch. This role ensures alignment with corporate goals, drives operational excellence, and fosters a high-performance culture. The VP of Operations plays a key role in client satisfaction, staff development, and business growth.

Requirements

Knowledge of GAAP at a proficient level.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Self-motivated, proactive, detail oriented and a team player.
Confidentiality and discretion in the performance of all duties and responsibilities.
Time management and time critical prioritization skills.
Bachelor’s Degree Required
10+ years of directly related or closely related experience
7 - 10 years of Management and/or Supervisory experience
7 – 10 years of Community Association experience
Industry Specific Certification
Location Specific License

Nice To Haves

Master of Business Administration Degree Preferred

Responsibilities

Provide leadership and accountability for operations and support staff.
Recruit, onboard, and train team members; coach and mentor for performance and growth.
Promote staff engagement, retention, and a positive work environment.
Facilitate and assign stretch projects to develop talent and hold team members accountable.
Oversee ACAM tean, including deliverables, growth, and team training.
Maintain strong relationships with internal teams, clients, vendors, and third-party providers.
Ensure compliance with governing documents and regulatory requirements.
Lead client escalations, including review and survey issues.
Oversee StrongRoom payables and PowerBI reports to ensure Client payment cadence.
Ensure timely and accurate financial deliverables, including board packets and insurance documentation.
Lead active Client litigation and other high-priority projects.
Ensure timely completion of weekly deliverables and TownSq updates.
Identify and pursue organic and inorganic growth opportunities.
Review daily low cash reporting and collaborate with CAMs on fund management.
Develop and implement the branch’s strategic vision and goals.
Oversee daily operations, ensuring alignment with organizational standards and practices.
Monitor and drive performance using branch scorecards and KPIs.
Lead initiatives to improve operational efficiency and client satisfaction.
Manage branch budgets, financial planning, and fiscal health.
Work with directors to oversee and implement branch initiatives to drive revenue.