Vice President of Customer Success
About The Position
The VP of Customer Success will drive strategic client leadership and growth. Responsibilities include: Establish, lead, and grow relationships with top biopharma/healthcare clients Drive retention, satisfaction, and expansion Build and scale our Customer Success function (e.g., processes, KPIs, and playbooks) and team Partner closely with Operations team to ensure delivery Serve as a key member of the leadership team shaping company growth This is a full-time role, based in the US. New York or Boston are preferred, but other locations and/or hybrid models are also considered.
Requirements
- 10+ years of experience in customer success, account management, or client services
- Significant experience in biopharma, life sciences services, or healthcare consulting
- Executive presence and ability to engage C-suite stakeholders
- Proven track record of managing enterprise client relationships
- Experience scaling teams and processes in a growing organization
- Strong commercial acumen with experience supporting revenue growth
Responsibilities
- Establish, lead, and grow relationships with top biopharma/healthcare clients
- Drive retention, satisfaction, and expansion
- Build and scale our Customer Success function (e.g., processes, KPIs, and playbooks) and team
- Partner closely with Operations team to ensure delivery
- Serve as a key member of the leadership team shaping company growth
Benefits
- Opportunity to shape and build the Customer Success function from the ground up
- High visibility role with direct impact on company growth
- Collaborative leadership team and strong market positioning in biopharma services
- Competitive compensation package. Base salary in the $220-275K range.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
11-50 employees
