Vice President of Customer Insights

Caesars Entertainment • Jersey City, NJ

3d

About The Position

Welcome to Caesars Digital, the forefront of innovation in North America's
gaming industry. As the largest gaming company on the continent, we are
dedicated to extending Caesars renowned hospitality to our digital customers.
Within our dynamic Customer Experience department, we are proud to house some of
the brightest minds in the tech world. Our Sports Betting and iGaming products
are constantly evolving to meet our customers’ needs, thanks to a proprietary
platform built from the ground up. Fueled by a culture of autonomy and
decisiveness, our team relentlessly pursues excellence through continuous
improvement and data-driven product development.

Join us in charting the course for the next generation of Sports Betting and
iGaming products as we grow our market share, working alongside like-minded
superstars who thrive on innovation and excellence.

Our VP of Customer Insights will obsess over their customer
and pride themselves on developing features their customers love. They are ca
critical component of developing our strategies with their deep understanding of
our customer behaviors, market trends, and data analysis to drive our business
growth. They are natural leaders and compelling story tellers who inspire, are
collaborative to their core, and acutely translate research into actionable
strategies.

The VP, Customer Insights is a senior strategic leader responsible
for optimizing the product development lifecycle, scaling operational
excellence, and ensuring customer insights directly influence product strategy.
This role sits at the intersection of operational rigor and customer
understanding, enabling product teams to move faster, make better decisions, and
consistently deliver solutions that meet validated market needs.

This leader drives process scalability fosters cross-functional alignment
and builds a customer-centric culture that fuels product-led growth. They own
the systems, insights, and organizational structures that reduce operational
bottlenecks and strengthen product market fit across the portfolio.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company
with more than 80 years of sports betting leadership, Caesars Digital is Blazing
The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All
Caesars. This guiding principle fuels our commitment to delivering legendary
service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace
Online, Horseshoe Online Casino and Caesars Racebook, to the continuing
expansion of our retail footprint and our William Hill legacy, along with
powerhouse partnerships across sports and entertainment, we’re building
something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Responsibilities

• Optimizing the product development lifecycle
• Scaling operational excellence
• Ensuring customer insights directly influence product strategy
• Driving process scalability
• Fostering cross-functional alignment
• Building a customer-centric culture that fuels product-led growth
• Owning the systems, insights, and organizational structures that reduce operational bottlenecks and strengthen product market fit across the portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed