Vice President of Client Success, Legal & Insurance

Datavant • Austin, TX

9d • $179,000 - $224,000

About The Position

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For The Vice President of Client Success plays a critical role in managing the insurance carrier, attorney, and other customer journeys from onboarding to retention. This executive is responsible for developing strategies that enhance customer satisfaction and loyalty, ultimately driving revenue growth for the company. The VP of Client Success reports to the Chief Client Experience Officer and collaborates closely with other departments such as sales, customer service, marketing, and product development.

Requirements

• 15+ years in client success, account management, or related leadership roles, preferably in support of insurance carriers or attorneys
• Bachelor’s Degree in Business Administration or related (MBA is a plus)
• Proven track record of driving client retention, growth, and satisfaction at scale
• Strong Analytical mindset, with experience using CRMs and/or client success platforms
• Proven ability to work across organizations to ensure client goals are met

Nice To Haves

• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, capable of building relationships with customers and internal stakeholders.
• Analytical mindset with experience in using data to drive decision-making and improve customer outcomes.
• Ability to develop and implement customer success strategies that align with business goals.
• Proven experience in creating and executing a strategy to drive client success metrics and KPIs forward.
• A history of building deep executive-level relationships and a history of accountability for client retention.

Responsibilities

• Customer Success Strategy: Define and implement the overall customer success vision and strategy to ensure alignment with company goals and revenue targets.
• Primary Executive Owner of Clients: Primary executive level relationship holder and executive escalation point for insurance carrier and attorney clients.
• Team Leadership: Lead, manage, and scale a high-performing Customer Success team, fostering a customer-centric culture and coaching team members to deliver exceptional results.
• Customer Retention and Growth: Develop and execute proactive strategies to reduce churn, increase customer satisfaction, and identify upsell and cross-sell opportunities.
• Customer Health Monitoring: Establish and monitor customer health metrics (e.g., NPS, CSAT) to identify at-risk customers and implement strategies to mitigate churn while maximizing renewals.
• Cross-Functional Collaboration: Work closely with sales, product, and marketing teams to align customer success strategies with overall business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive