Vice President of Client Services

RPM Living•Austin, TX

7d•Hybrid

About The Position

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Vice President of Client Services plays a pivotal role in driving growth and expansion for the company. This leadership position is responsible for identifying strategic opportunities, forging key client relationships, partnering with regional operations team and driving revenue growth through new business initiatives. The role requires a seasoned professional with a deep understanding of the industry, exceptional strategic thinking, and strong leadership skills.

Requirements

Bachelor’s degree in marketing, business or related field. Experience may substitute for education.
10 years of proven Sales and/or Operational Experience, including a minimum of five years in a leadership role.
Knowledge of regional market dynamics, competitive landscapes, and growth drivers relevant to identifying and pursuing new business opportunities.
Knowledge of financial modeling, underwriting concepts, and key financial metrics used to assess business opportunities and investment decisions.
Skilled communication and presentation, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely.
Skilled in analyzing revenue projections, pricing models, and return on investment to support informed growth decisions.
Ability to create proposals and find solutions to meet client requirements, such as using software programs and machines.
Ability to use organizational skills to meet goals and set priorities.
Ability to work proactively and remain organized while effectively managing responsibilities in fast-paced, stressful, and uncertain environments.
Ability to demonstrate a results-oriented mindset, consistently meeting or exceeding revenue targets.
Ability to adapt to a dynamic business environment and make data-driven decisions.
Ability to influence stakeholders and navigate complex negotiations while maintaining positive long-term relationships.

Responsibilities

Help lead region in achieving growth targets by identifying and pursuing new business opportunities.
Foster a culture of sales excellence and customer satisfaction.
Identify and evaluate potential acquisition targets or merger opportunities that complement the company's growth strategy.
Negotiate contracts, agreements, and partnerships to ensure favorable terms and conditions for the company.
Maintain current client relationships and identifying areas for potential clients in prospective region.
Collaborate with Operations and Support Teams to ensure requirements are met in various stages of the new business process. Market research, Underwriting, RFP and Pitch Process.
Strong understanding of company products or services as well as business position and competition to keep business competitive.
Partner with EVP and President of Client Services to work towards set regional growth goals.

Benefits

Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

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