VP OF CASINO OPERATIONS

Jamul Casino

17h•Onsite

About The Position

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino, opened in October 2016. It offers seven diverse restaurants, over 1,700 of the latest slot games, fifty-two table games, a Poker Room, an award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, in August 2025, a sixteen-story AAA Four Diamond Hotel was added, introducing a brand-new luxury hotel offering two hundred rooms that also includes a full-service spa and salon along with a rooftop pool deck. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards, remaining a responsible and contributing member of the community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, and much more. It has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal and Top Places to Work in 2025 by USA Today. The Vice President of Casino Operations is responsible for the strategic leadership, financial performance, and operational execution of all gaming activities, including Slots, Table Games, Poker, Player Development, Casino Hosts, and VIP Services. This role is accountable for driving total gaming revenue through the integration of floor operations, player development strategy, VIP engagement, and reinvestment discipline. The VP ensures a seamless alignment between operations and marketing to maximize player worth, guest experience, and profitability.

Requirements

Minimum of 10 years of progressive leadership experience in casino operations and player development, including executive-level responsibility.
Proven success in driving gaming revenue, player development performance, and VIP engagement.
Strong financial acumen, including P&L management, budgeting, and forecasting.
Deep knowledge of Slots, Table Games, Poker, and host/VIP service operations.
Demonstrated ability to lead high-performing teams in a fast-paced, high-volume environment.
Excellent communication, leadership, and decision-making skills.
Proficiency in Microsoft Office and casino management systems.
Must be able to obtain and maintain all required gaming licenses.

Nice To Haves

Bachelor’s degree in business, Hospitality, or related field

Responsibilities

Provide executive oversight of all Casino Operations, including Slots, Table Games, Poker, Casino Hosts, and VIP Services.
Develop and execute integrated gaming and player development strategies aligned with property objectives.
Optimize the performance of the gaming floor, including slot mix, table spread, high-limit areas, and VIP environments.
Lead the Player Development function, including Casino Hosts and VIP Services, with full accountability for player acquisition, retention, and worth migration.
Establish performance standards for hosts based on measurable revenue contribution (theoretical and actual).
Drive premium player strategy, including high-limit, VIP, and top-tier guest experiences.
Partner with Database Marketing to align segmentation, reinvestment, and offer strategy with on-property execution.
Oversee comp strategy to ensure disciplined reinvestment and maximum ROI.
Ensure delivery of a best-in-class VIP and premium guest experience across all gaming and non-gaming touchpoints.
Oversee VIP Services, including concierge-level support, reservations, events, and personalized guest engagement.
Establish service standards and recovery protocols for high-value guests.
Drive cross-property coordination (hotel, F&B, entertainment, spa) to enhance VIP experience and increase total spend.
Provide leadership over Slots and Table Games Operations, ensuring efficient, compliant, and high-performing operations.
Optimize staffing models, scheduling, and labor utilization to meet business demands.
Ensure adherence to all policies, procedures, and internal controls.
Oversee Poker Operations, including profitability, player experience, and tournament strategy.
Accountable for achieving gaming revenue, EBITDA, and profit targets across all areas of responsibility.
Develop and manage operating and capital budgets; monitor performance and address variances.
Identify and execute opportunities to increase revenue and improve margins.
Ensure full compliance with all regulatory requirements, internal controls, and gaming procedures.
Oversee game protection strategies in partnership with Surveillance and Security.
Protect company assets and ensure operational integrity across all gaming areas.
Build, lead, and develop a high-performing leadership team across operations and player development.
Establish a culture of accountability, engagement, and continuous improvement.
Oversee hiring, coaching, performance management, and succession planning.
Ensure compliance with all applicable labor agreements in a union environment (where applicable).
Partner with Marketing, Hotel Operations, Food & Beverage, Finance, and HR to drive total property performance.
Align player development and VIP strategies with overall resort experience and brand positioning.
Participate as a key member of the Executive Leadership Team in strategic planning.