Vice President of Account Management

Jobgether

6d•$150,000 - $250,000

About The Position

We are seeking a strategic and results-driven Vice President of Account Management to lead a high-performing team responsible for client satisfaction, retention, and growth. In this role, you will develop and execute account strategies that enhance client relationships, drive revenue expansion, and optimize service delivery. You will act as a trusted advisor to key clients, ensuring their needs are met while identifying opportunities for upselling and cross-selling. This position offers the opportunity to influence organizational strategy, mentor a talented team, and collaborate across functions in a dynamic and client-focused environment.

Requirements

Proven leadership experience managing account management or client services teams, ideally within healthcare or a related industry.
Deep understanding of client management, healthcare administration, and operational best practices.
Exceptional verbal and written communication skills, with the ability to influence and engage clients and internal stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to leverage data to guide decision-making and optimize processes.
Client-centric mindset with a strong commitment to delivering exceptional client experiences.
Ability to thrive in a dynamic environment with shifting priorities and evolving business needs.
Adaptability, strategic thinking, and demonstrated success in driving growth initiatives.

Responsibilities

Build and maintain strong, long-term relationships with key clients, serving as the primary point of contact for escalations and high-level service issues.
Develop and implement account management strategies that align with organizational goals and drive client loyalty and revenue growth.
Lead, mentor, and develop the account management team, fostering collaboration, accountability, and professional growth.
Establish and monitor KPIs to evaluate team performance, leveraging data-driven insights to improve client outcomes.
Collaborate with sales, marketing, and operations teams to ensure a seamless client experience and support new initiatives and product launches.
Gather and analyze client feedback to enhance services, address concerns, and maintain high satisfaction levels.
Stay informed on industry trends, competitive landscape, and best practices to continuously refine account management approaches.