Vice President IT , Digital Employee Experience (DEX)

Western Digital • San Jose, CA

6d

About The Position

The Vice President of Digital Employee Experience & Everyday AI is a global technology leader responsible for transforming how work gets done across the Global enterprise. This role spans knowledge workers and frontline/factory employees , owning the platforms and experience layer across HR technology, collaboration (Microsoft ecosystem), ITSM/help desk, payroll, and travel & expense . The mandate is to deliver a unified, personalized, and contextual employee experience , leveraging AI, enterprise search, digital assistants, and automation to unlock measurable productivity and capacity at scale.

Requirements

• Minimum of 15 years of experience leading enterprise HR technology or large‑scale business platforms
• Prior VP or Sr. Director leadership in a complex, global environment
• Deep expertise in Workday, ServiceNow, or comparable enterprise HCM ecosystems, Microsoft Platforms
• Strong background in enterprise architecture, integrations, and platform modernization
• Demonstrated success managing large vendor portfolios and multi‑million‑dollar budgets
• Experience operationalizing AI, automation, and data platforms within enterprise systems
• Proven ability to partner effectively with HR leaders, Finance, Security, and Legal
• Strong people leader with experience managing global, technical teams
• Bachelor’s degree required; advanced degree preferred

Responsibilities

• Everyday AI & Productivity Lead enterprise Everyday AI strategy to unlock workforce capacity
• Deploy digital assistants, copilots, and automation in the flow of work
• Establish enterprise search and knowledge intelligence as core capabilities
• Deliver measurable productivity gains (time saved, cycle time reduction)
• Unified Employee Experience (Knowledge + Frontline) Deliver a single, AI-powered employee experience layer (“front door”)
• Enable personalized, contextual experiences (role, location, shift, device)
• Support all personas: knowledge workers, factory/frontline, and managers
• Integrate HR, IT, payroll, T&E, and knowledge into a seamless experience
• ITSM, Help Desk & Enterprise Services Own ITSM and global help desk; expand to Enterprise Service Management
• Drive an AI-first service model (virtual agents, auto-resolution, intelligent routing)
• Improve self-service, ticket deflection, and cost-to-serve
• Platforms: HR, Collaboration, Work Management, Payroll & T&E Own HR tech ecosystem and enable AI-driven workforce insights
• Lead Microsoft ecosystem (M365, Teams, Copilot) adoption and governance
• Own work management platforms (planning, task, workflow orchestration) to improve execution visibility and flow of work
• Oversee learning platforms and providers to enable continuous, personalized upskilling
• Manage payroll and T&E platforms with focus on experience, compliance, and efficiency
• Factory & Frontline Enablement Extend digital experience into manufacturing/operations environments
• Enable AI-assisted workflows, knowledge access, and real-time decision support
• Improve productivity, quality, and onboarding speed
• Data, Analytics & AI Build a unified workforce data model across HR, ITSM, collaboration, and operations
• Deliver insights on productivity, experience, and service performance
• Apply AI/ML for forecasting, skills, and workforce optimization
• Cross-Functional Transformation & Partnerships Partner with HR, Operations, Finance, and Business leaders to reimagine processes and workflows with the employee at the center
• Drive simplification, automation, and experience-led redesign of end-to-end journeys
• Stay current on industry trends, emerging technologies, and AI innovations to continuously evolve the roadmap
• Manage strategic technology partners and ecosystem relationships to accelerate innovation and delivery
• Ensure HR technology decisions align with enterprise application roadmaps led by Mark Homan and the broader CIO organization.
• Partner closely with CISO on security, privacy, and risk management
• Security, Privacy & Compliance Ensure HR platforms meet security, privacy, and regulatory requirements (GDPR, CCPA, global equivalents).
• Partner with Security, Legal, and Privacy teams on access controls, data residency, retention, and audit readiness.
• Own platform‑level risk management and resilience planning.

Benefits

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees