Vice President, Information Technology

Advanced Health Services•Boise, ID

8h•Hybrid

About The Position

The Vice President, Information Technology, for Advanced Health Services (AHS) provides overall leadership to help define and drive the multi-year technology vision, strategy, and roadmap to support organizational growth, innovation, and IT support for key customers. This role is accountable for enterprise technology outcomes, including the financial performance of AHS technology services, while providing oversight of application development, IT operations and infrastructure, cybersecurity, and physical security. Advanced Health Services, LLC (AHS) is a wholly-owned for-profit subsidiary of Delta Dental of Idaho (DDID), providing IT support to DDID and expanding services to other healthcare organizations. AHS offers SaaS, business intelligence, data analytics, cybersecurity program development, and IT network and help desk management. The company fosters a flexible, forward-thinking culture with a hybrid working model that balances in-office collaboration with work-from-home options.

Requirements

Bachelor's degree in information technology, Computer Science, or related field
Five years of progressive experience in IT management
Demonstrated understanding of modern software development methodologies, including Agile/Scrum, DevOps, CI/CD pipelines, secure coding practices, and cloud-native architectures, sufficient to guide teams, ask the right questions, and make informed investment decisions
Deep understanding of enterprise application development practices and architectures, enabling effective executive oversight of custom-built and integrated systems
Proven experience leading teams responsible for designing, building, and maintaining mission-critical internal applications
Experience evaluating and integrating emerging technologies, including AI-enabled solutions, into enterprise environments
Strong understanding of data-driven decision-making and modern technology architectures
Strong strategic thinking and business acumen, with the ability to align technology strategies with business objectives
Demonstrated experience in managing large-scale projects and initiatives
Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization
Strong negotiation and vendor management skills
Thorough understanding of IT compliance, data protection, and cybersecurity best practices

Nice To Haves

Master's degree
Experience across multiple IT environments, operating models, or industries strongly preferred
Delta member company or insurance payer experience strongly preferred
Relevant certifications

Responsibilities

Help define and drive the organization’s vision, strategy, and roadmap to support business growth and innovation for AHS and its customers.
Identify and explore opportunities to further expand AHS services and revenue within oral health, including opportunities in collaboration with other Delta Dental member companies.
Lead, mentor, and inspire high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
Help drive innovation and efficiency through the adoption of artificial intelligence (AI) into the company’s processes.
Oversee teams managing our custom-developed software, and configuration of and integration with various third-party applications.
Working in collaboration with our national organization, Enterprise Application also manages our data warehouse and providing the data and tools for AHS’s customer analytical needs.
Oversee a team leading the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, storage, cloud services, and customer user help desk support.
Provide oversight for individuals protecting company data and systems as well as physical building security.
Enhance technology roadmap aligned with the company’s long-term business strategy, with a strong emphasis on scalable platforms, data architecture, and responsible AI integration.
Ensure secure, reliable data movement and integration across internal systems, customers, and partners to enable advanced analytics, operational efficiency, and AI-enabled decision-making.
Leads enterprise evaluation, governance, and adoption of advanced technologies, including AI, ensuring technical feasibility, regulatory alignment, and competitive advantage.
Optimize resource allocation portfolio and capacity level to ensure efficient delivery of AHS services and projects, balancing strategic initiatives with day-to-day operations.
Oversee the ongoing support and enhancements to our robust cybersecurity program.
Educate, advise and influence the business, on activities with potential security risk implications.
Ensure governance and proper protection for data assets stored on internal systems and the public cloud.
Cultivate strategic partnerships with technology vendors, negotiate contracts, and evaluate new solutions that add value to the organization.
Develop and manage the AHS budget, monitor expenditures, and ensure fiscal responsibility.
Provides executive direction and technical partnership in the evaluation of emerging and advanced technologies, including artificial intelligence, data platforms, and automation.
Assesses technical feasibility, regulatory considerations, and market relevance, translating complex technology concepts into actionable strategies that deliver scalable business value and support AHS’s long-term business objectives.
Serves as a liaison to Delta Dental Plans Association and its member companies, staying abreast of trends, issues, services, and initiatives among the Delta Dental community impacting IT and related areas.
Help lead organizational change initiatives related to IT transformation, ensuring smooth transitions and adoption of new technologies by customers.
Maintain strong working relationships with AHS’s key customers and their senior leaders.
Monitor customer feedback and identify opportunities to strengthen customer satisfaction and engagement.
Ensure AHS policies, procedures, and practices align with regulatory requirements, DDPA membership requirements, and industry standards.
Develop a working level of understanding of key HIPPA and other government requirements related to IT.
Ensure AHS teams continuously evaluate and improve processes and workflows, leveraging automation and emerging technologies where appropriate to enhance efficiency, reliability, and user satisfaction.
Help recruit and retain talented team members, ensure effective onboarding, establish appropriate goals, monitor and manage performance consistent with organizational culture, and foster employee engagement.
Build leadership bench strength, succession capability, and future technical leadership for AHS.
Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
Other duties as assigned