Vice President Home Delivery

Ashley Furniture Industries•Tampa, FL

3h•Onsite

About The Position

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. The Vice President of Home Delivery and Repair will lead Ashley Furniture's last-mile delivery and in-home repair operations, reporting to the SVP of Distribution. This executive role owns the strategy and execution for white-glove delivery services and repair programs, driving on-time performance, damage reduction, and customer satisfaction across our growing network. The VP will build scalable operating models, optimize routing and scheduling, manage service partners, and develop high-performing field teams to deliver exceptional in-home experiences.

Requirements

Bachelor's degree in Supply Chain Management, Operations, Logistics, Business, or related field, or equivalent practical experience leading large-scale delivery and repair operations
12+ years in logistics/distribution operations, including 7+ years leading last-mile home delivery and field service/repair operations for large consumer goods or bulky items
Proven experience designing and executing home delivery and in-home repair strategy, including route optimization, capacity planning, and workforce management
Demonstrated ability to build KPIs and operational dashboards using data to improve delivery performance and reduce damage and repair cycle times
Experience managing external transportation and service partners, negotiating SLAs, and implementing corrective actions
Strong financial acumen managing operational budgets, improving cost efficiency, and reducing warranty/service costs
Hands-on leadership with field presence; ability to coach teams, standardize processes, and drive execution in fast-paced environments
Excellent cross-functional collaboration skills to partner across Distribution and customer-facing teams
Knowledge of safety and regulatory requirements for delivery and field operations

Nice To Haves

MBA or master's degree in Supply Chain, Operations, or Business
Professional certifications: ASCM/APICS CSCP or CLTD, Lean Six Sigma Green/Black Belt
Experience implementing routing, scheduling, dispatch, and field service tools to improve visibility and productivity
Background in furniture, appliances, or home goods delivery with white-glove service and in-home repair programs
Track record leading multi-market operational transformations and scaling processes across diverse geographies
Strong executive communication skills with the ability to present data-driven strategies and influence senior leadership

Responsibilities

Define and execute home delivery and repair strategy aligned with Ashley's mission to improve quality, reduce costs, and elevate customer experience
Build and scale last-mile delivery and in-home repair operating models across markets, ensuring coverage, capacity, and on-time performance
Establish KPIs and dashboards to drive accountability in on-time delivery, damage rates, repair resolution, cycle times, cost per delivery, and customer satisfaction
Optimize routing, scheduling, and capacity planning to improve efficiency, utilization, and service quality
Develop and enforce standard operating procedures for white-glove delivery, in-home setup, and repair while ensuring safety and regulatory compliance
Lead continuous improvement initiatives using data-driven analysis to reduce damages, shorten repair timelines, and lower warranty costs
Manage transportation and service partner relationships; negotiate SLAs and drive performance accountability
Collaborate cross-functionally to streamline order-to-delivery workflows, reduce exceptions, and improve customer communication
Hire, develop, and coach operational leaders; build a culture of hands-on engagement, disciplined execution, and continuous improvement
Own operational planning and budget management, balancing cost, speed, and quality to support profitability and growth