Vice President, Global Public Sector Customer Success & Partnerships

Virtru•Washington, DC

About The Position

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. As Virtru continues to scale globally, we are recruiting an experienced VP of Customer Success & Partnerships to serve as the "tip of the spear" for our customer-facing operations. This is a pivotal leadership role responsible for driving partner success, customer satisfaction, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, and engineering.

Requirements

TS Clearance required, SCI preferred
Willingness to travel (<50%)
Must excel at cross-functional collaboration and breaking down organizational silos
Proven track record driving partner success and customer satisfaction in B2B software/SaaS environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, and commercial organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Ability to manage people, processes, and complex stakeholder relationships simultaneously
Experience closing expansion/renewal deals and driving revenue growth through existing customers
Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
Strategic thinker with tactical execution abilities
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
Ability to build scalable processes and teams in high-growth environments
Experience managing customer-facing technical program managers or similar roles
Previous start-up or high-growth company experience preferred

Responsibilities

Lead customer success and partner success teams with a clear focus on driving satisfaction, retention, expansion, and renewals
Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions
Manage the post-sale customer lifecycle: onboarding, adoption, expansion, renewal, and advocacy
Identify issues proactively and connect the right people and resources for rapid problem resolution
Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Build and manage people, processes, and systems that enable scalable customer success across our growing customer base

Benefits

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Competitive compensation
Generous parental, medical, and bereavement policies
Uncapped commissions for Sales roles
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews