Vice President, Global Customer Experience; Services & Support - Mainframe Software Division

Broadcom • Durham, TX

18d • $250,000 - $300,000

About The Position

We’re looking for a dynamic Vice President of Services and Support to lead our global customer success, professional services, and technical support functions within the software division. In this role, you’ll shape the vision for how we deliver world-class experiences to customers — ensuring they gain maximum value from our solutions while scaling a high-performing services organization. This is a chance to influence strategy, build a global team, and make a direct impact on customer satisfaction, retention, and company growth.

Requirements

• Proven experience leading services, customer success, or support organizations in a SaaS or enterprise software environment.
• A track record of building and scaling global teams while maintaining service excellence.
• Strong executive presence with the ability to engage directly with C-level customers and partners.
• Data-driven leadership — using KPIs and customer metrics to improve outcomes.
• A collaborative, customer-first mindset combined with strong business acumen.

Responsibilities

• Lead with vision : Define and execute the services and support strategy for our software division.
• Inspire teams : Manage a global organization spanning customer support, professional services, and customer success.
• Drive outcomes : Ensure customers achieve measurable value through proactive services and responsive support.
• Innovate : Expand digital and self-service support models while maintaining personal, high-touch service for strategic accounts.
• Partner : Work cross-functionally with sales, product, and engineering to align services with customer and business needs.
• Grow the business : Manage P&L for services and support, scaling operations globally while ensuring operational excellence.

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave and vacation time
• The company follows all applicable laws for Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees