Vice President, Food and Hospitality Services

BNY Mellon•New York, NY

23h•$68,000 - $165,000•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary We’re seeking a future team member for the role of Vice President to join our team. This role is located in New York, NY ( 4days in office expectation). In this role, you’ll make an impact in the following ways: Provide onsite support for all Global Corporate Services Division (GCSD) entities - Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel and Corporate Card services. Supports the AMERICAS Regional Lead to deliver high quality, cost-efficient and internal client-focused services with the consistent objective to embed continuous improvements. Supports the AMERICAS Regional Lead in completing daily activities and managerial / administrative tasks. Tasks are frequently advanced and complex in nature. Support AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM. Drive vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement. Support RFQ, RFI and RFP efforts across NORAM to drive profitability and improve internal client experience. Work closely with the others GCSD Regional Services Leads and Global Team to collectively standardize processes, services and deliverables. Support the management control processes and monitor adherence to vendor contract standards. Identify and address known risks and emerging issues and escalate as appropriate. Support the capture and coordination of issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients. To be successful in this role, we’re seeking the following: Full ownership of the operational element of Mail and Document Services Operations in NORAM ensuring a culture of continuous improvement is instilled within the team and vendor network Manages resources for NORAM Mailing and Document Services daily operations, activities and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead. Monitor volume and costs for mail, digital services, printing, courier and shredding services. POC for vendors and internal clients. Work proactively with GCSD team governance and controls of matters related Mail and Document Services Responsible for Mail and Distribution Services including on-site mailrooms and support for satellite office locations.

Responsibilities

Provide onsite support for all Global Corporate Services Division (GCSD) entities - Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel and Corporate Card services.
Supports the AMERICAS Regional Lead to deliver high quality, cost-efficient and internal client-focused services with the consistent objective to embed continuous improvements.
Supports the AMERICAS Regional Lead in completing daily activities and managerial / administrative tasks. Tasks are frequently advanced and complex in nature.
Support AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM. Drive vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement.
Support RFQ, RFI and RFP efforts across NORAM to drive profitability and improve internal client experience.
Work closely with the others GCSD Regional Services Leads and Global Team to collectively standardize processes, services and deliverables.
Support the management control processes and monitor adherence to vendor contract standards. Identify and address known risks and emerging issues and escalate as appropriate.
Support the capture and coordination of issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients.
Full ownership of the operational element of Mail and Document Services Operations in NORAM ensuring a culture of continuous improvement is instilled within the team and vendor network
Manages resources for NORAM Mailing and Document Services daily operations, activities and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead.
Monitor volume and costs for mail, digital services, printing, courier and shredding services. POC for vendors and internal clients.
Work proactively with GCSD team governance and controls of matters related Mail and Document Services
Responsible for Mail and Distribution Services including on-site mailrooms and support for satellite office locations.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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