Vice President, Facilities Management Services

Houston Methodist•Houston, TX

16d

About The Position

At Houston Methodist, the Vice President (VP) Facilities Management Services (FMS) position is responsible for the strategic direction, operational oversight, and leadership for facilities management functions across the Houston Methodist system, ensuring the safety, reliability, and operational excellence of the physical environment while maintaining compliance with regulatory standards. This position serves as senior advisor for facility issues, provides leadership and direction to subordinate management and organizes the activities of the facilities management functions which are necessary for maintaining all physical structures, mechanical/electrical systems, central plants, and utilities in an operative and safe working condition. Additionally, the VP FMS position would ensure the standardization of physical environment safety programs, enhance the ability to negotiate system level contracts and create a comprehensive long-range infrastructure budget forecasting. This position drives operational initiatives, develops and implements policies, and assists the SVP in meeting or exceeding strategic financial and operational objectives. This position reports directly to Executive leadership in the organization and has responsibilities which include providing management and oversight of multiple areas and entities, as appropriate, and driving Houston Methodist's mission, vision, values and commitment to excellence. Demonstrating a proven record of successful strategic planning, developing long-range goals and implementation, this position manages a diverse, interprofessional team, collaborating with stakeholders to achieve mutual goals. Directly and indirectly overseeing management staff with the goal of enhancing professional development and personal growth, this position forms and leads internal teams, providing training and mentorship as needed. This position collaborates with all senior leadership to meet the organization's objectives, ensuring operational initiatives are implemented, setting business goals, and solving internal issues when needed and is responsible for the assigned areas' policy and procedure development, revision, and implementation. This position is also accountable for employee engagement, adequate staffing levels, budget development and compliance, to ensure a safe and effective work environment. This position ensures compliance with ethical and legal business practices and accreditation/regulatory/government regulations. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Requirements

Bachelor's degree in Engineering, Architecture, Facilities Management, Business Administration, or related field
Ten years of directly related experience to include leading high-performing teams, seven years in a people management role; may consider current HM employee with six years of people management experience in healthcare
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
Strategic vision with the ability to execute
Demonstrated leadership presence and maturity
Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting
Executive-level presentation skills and ability to interface successfully with high-level clients
Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probable consequences
Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
Demonstrates flexibility and adaptability in the workplace
Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
Proficiency in spreadsheet, word processing, and presentation software
Maintains a positive and supportive attitude and demeanor
Professional handling of exposure to confidential/sensitive information
Possesses the vision and the sensitivity to sustain a cultural transformation process consistent with the mission and values of Houston Methodist
Demonstrated ability to lead others to common organizational goals and objectives and able to mentor and develop others in the organizations to foster positive employee engagement
Ability to inspire and motivate others, while promoting the mission and vision of the organization and related capacities and abilities
Ability to hold people accountable to achieve objectives and have crucial conversations when appropriate with key stakeholders

Nice To Haves

Master's degree in business management or related field

Responsibilities

Provides direction to management team to enable the effective and efficient completion of objectives.
Gives timely guidance and feedback to direct report management to strengthen their specific knowledge/skill areas needed for progression.
Holds direct reporting management team accountable for the development of staff to meet overall objectives in terms of quality, service and cost effectiveness.
Identifies opportunities and takes action to build strategic relationships between one's area and other departments to achieve business goals.
Works collaboratively with stakeholders to foster a climate of open communication and mutual problem-solving.
Develops efficient organizational structures within scope of assignment.
Provides leadership for management team to maintain a competent and engaged employee group and provides recognition/commendations to achieve desired outcomes.
Drives initiatives to meet or exceed threshold goal for department turnover and/or system metrics on employee engagement indicators.
Supports with the Senior Vice President of Construction, Facilities Design and Real Estate in aligning facilities management objectives with construction, design and real estate initiatives.
Develops and implements strategic and operational/high-level projects and processes.
Sets clear goals, priorities and objectives for the direct report management team.
Oversees multiple departments' operations and designated projects to ensure that goals or objectives are accomplished within the prescribed time frame, providing guidance to management team to ensure the best possible delivery of service and high customer/patient satisfaction.
Drives HM service standards and activities to impact system score for patient/customer-based satisfaction, through role modeling and fostering accountability.
Responsible for the overall successful operation of the direct report management team.
Drives collaboration across the organization to identify needs and develop scalable solutions.
Prioritizes objectives and implements strategies to achieve organization initiatives as part of the executive leadership team.
Delegates responsibilities to direct report management, providing guidance and direction, as appropriate.
Oversees day-to-day operations of facilities management across all Houston Methodist inpatient hospital campus locations, MOB's and Corporate buildings ensuring optimal functioning of all physical plant, mechanical/electrical systems, utilities, central plants, and environmental systems.
Drives operational efficiencies, cost savings, and system-wide standardization of facilities practices and procedures.
Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization.
Ensures that management teams are conducting root cause analyses, as appropriate.
Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans.
Monitors and ensures organizational compliance with federal, state and local safety and environmental regulations and standards as well as accreditation requirements.
Ensures direct report management monitors and/or revises the departments' safety plan and/or any specific accreditation/regulatory required safety guidelines.
Proactively approaches the optimization of safe outcomes and information systems by monitoring, improving and enhancing operations, identifying solutions via collaboration.
Oversees the implementation of process improvements, utilizing tools such as lean and change management principles.
Role models situational awareness, using teachable moments to improve safety.
Directs and ensures the implementation of physical environment safety programs, maintaining compliance with regulatory and hospital accrediting agencies.
Oversees emergency preparedness planning, disaster response, and recovery efforts across all facilities.
Conducts regular audits, inspections, and assessments to ensure a safe, functional, and compliant environment of care.
Ensures departments' annual operational and routine capital budgets align with organization's strategic plan and consistent with executive leadership, System CFO and Corporate guidelines.
Uses benchmark data to support performance, costs, and return on investment.
Drives the maximization of efficiency and productivity.
Leverages relationships with vendors and partners to obtain contracts that support cost-efficient operations and maintenance.
Allocates financial, information, and human capital for improvement activities, ensuring efficient delivery of cost-effective and efficient services to patients, physicians, and hospital departments.
Educates patient care team leaders on financial implications of patient care decisions.
Provides oversite of facilities management budgets, including operational expenses, maintenance, and long-range infrastructure improvement projects.
Provides multi-year capital forecasts of infrastructure needs across the hospitals as infrastructure ages to ensure high reliability of operations.
Analyzes financial performance and identify cost-saving opportunities while maintaining high standards of quality and safety.
Develops long-range goals and strategic plans.
Deploys data and research to drive cross-business organization prioritization.
Maintains acute awareness of market and industry trends.
Implements innovative solutions for practice or workflow changes to improve system operations.
Represents HM at community or professional organization meetings.
Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
Initiates and executes succession plans.
Conducts conversations with direct report management on their My Development Plan (MDP).
Leads efforts to implement sustainability and energy efficiency programs, reducing the organization's environmental footprint and operating cost.