Vice President, Enrollment

Public Partnerships•Albany, NY

14h•$185,000 - $205,000•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Vice President, Enrollment is a senior operational leader responsible for the strategic oversight and execution of PPL’s eligibility, authorization, and enrollment functions across all programs and markets. This role ensures that consumers and providers experience a seamless, timely, and compliant enrollment journey, while consistently meeting or exceeding service level agreements (SLAs), key performance indicators (KPIs), and budget targets. Reporting to the COO, the VP, Enrollment leads large, multi-layered operational teams and is accountable for performance management, process optimization, and technology enablement. The VP drives a metrics-driven, consumer-centric culture, balancing regulatory rigor with ease of doing business, and plays a critical role in enabling PPL’s growth, quality outcomes, and operational efficiency.

Requirements

Metrics-driven leader with strong operational discipline and comfort managing by performance indicators.
Consumer-centric operator who designs processes for ease of doing business while maintaining compliance.
Proven ability to lead and develop large, complex operational teams and hold leaders accountable to outcomes.
Demonstrated success driving process optimization, continuous improvement, and technology-enabled change.
Strong executive presence and communication skills; able to translate performance insights into action.
10+ years of progressive leadership experience in operations, enrollment, eligibility, or authorization functions, including 5+ years in a senior leadership role managing large, multi-layered teams.
Experience in high-volume, regulated environments (healthcare, Medicaid, government programs, insurance, or similar) strongly preferred.

Nice To Haves

Background in self-directed care, home care, Medicaid, or payer-adjacent operations preferred.
Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field preferred.
Substantial professional experience may be considered in lieu of a formal degree.

Responsibilities

Operational Leadership & Performance Excellence Lead end‑to-end eligibility, authorization, and enrollment operations with a metrics‑driven operating model, using daily, weekly, and monthly performance indicators at all organizational levels to drive results.
Establish, monitor, and continuously improve SLAs, KPIs, and contractual performance standards, prioritizing measurable outcomes over task completion.
Drive disciplined execution through clear accountability, performance transparency, and rapid course correction when targets are at risk.
Consumer & Provider‑Centric Execution Design and operate enrollment processes with a consumer‑centric mindset, ensuring ease of doing business while maintaining regulatory and contractual compliance.
Ensure consumers and providers experience a seamless, timely “good‑to-go” enrollment experience, with eligibility confirmed and authorizations in place to support continuity of care.
Balance operational controls with responsiveness and service excellence in high‑volume environments.
People Leadership & Talent Development Lead and scale large, complex operational teams, setting clear expectations and holding leaders accountable for performance, quality, and outcomes.
Build a strong leadership bench by developing talent through coaching, performance management, and succession planning.
Attract, hire, and retain top operational talent while fostering a culture of ownership, accountability, and continuous improvement.
Process Optimization & Change Leadership Serve as a change leader, driving operational transformation in a regulated, high‑volume environment.
Identify and implement process improvements and technology enhancements that reduce administrative cost, improve quality outcomes, and increase scalability.
Partner cross‑functionally with Information Technology, Analytics, Legal & Compliance, and Operations to modernize enrollment workflows and enable data‑driven decision‑making.
Financial & Business Accountability Manage enrollment operations to meet or beat annual budget targets, aligning staffing, productivity, and cost structures with enrollment volumes.
Use data and forecasting to optimize resource deployment and support financial planning.
Maintain strong operational discipline while supporting business growth and market expansion.
Cross‑Functional & Executive Partnership Collaborate closely with senior leaders across Operations, Information Technology, Legal & Compliance, and Finance to ensure aligned execution and shared accountability.
Represent enrollment operations in executive‑level discussions, bringing a clear, outcome-focused perspective grounded in data and consumer impact.
Support client, state, and MCO engagements related to enrollment readiness, performance, and operational improvement initiatives.