Vice President, Ecosystem Enablement and Community

Cognite•Phoenix, AZ

16h

About The Position

Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works. What Cognite is Relentless to achieve We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future. How you’ll demonstrate Ownership We're seeking a strategic enablement architect - not a traditional training manager. You view customer and partner education as a core competitive advantage and understand that building a world-class Academy is fundamentally about accelerating value realization, strengthening the partner ecosystem, and creating a competitive moat through certified expertise - not just delivering courses. You combine deep instructional design expertise with entrepreneurial business building, see obstacles as invitations to innovate, and thrive in environments where impact measurement and scalability are non-negotiable. If you've built monetized training programs from the ground up, scaled global learning operations across distributed teams, and believe that the best enablement leaders drive revenue and retention - this role is for you. As Vice President, Ecosystem Enablement and Community , you will architect, lead, and scale Cognite's global training, certification, and enablement ecosystem. You'll own the end-to-end learning strategy that ensures Cognite professionals, customers, and partners have the knowledge, skills, and certifications required to unlock the full potential of our industrial AI solutions. Strategic Learning Architecture & Business Model Innovation Multi-Year Enablement Roadmap: Design and execute a comprehensive global strategy for Cognite's Academy encompassing internal enablement, customer education, and partner certification programs. You'll translate business growth plans into proactive learning pathways that drive adoption and revenue. Sustainable Business Model: Build a financially sustainable training business that drives revenue while accelerating customer and partner adoption. You'll establish pricing, revenue targets, and cost models that balance commercial viability with strategic impact. Learning Innovation: Revise and scale the Customer Academy by incorporating modern learning methodologies, AI-powered personalization, and cutting-edge instructional design. You'll ensure Cognite's learning experiences are best-in-class and differentiated. Certification Programs: Design and implement multi-tiered certifications for customers, partners, and internal teams. You'll establish credible, market-recognized credentials with assessment standards and value-badging systems. Global Team Leadership & Operational Excellence Team Leadership: Lead a global team of 10+ learning professionals across India, Oslo, Phoenix, and other regions. You'll build a high-performance culture balancing creative innovation with operational discipline. Talent Development : Develop high-potential team members into strategic learning consultants and thought partners. You'll foster cross-functional collaboration and position your team as trusted advisors. Scalable Operations: Establish efficient processes for content creation, localization, and maintenance across regions. You'll design quality assurance frameworks that maintain excellence while enabling rapid development. Multi-Modal Delivery: Implement scalable delivery models—in-person, virtual, self-paced, hybrid—to meet diverse global audiences while maximizing reach and cost-effectiveness. Partner & Customer Enablement at Scale Partner Certification: Develop a robust partner enablement program that equips implementation partners with product knowledge, technical skills, and best practices. You'll create clear certification pathways and accreditation standards. Partner Integration: Collaborate with Partner Management and Channel Sales to integrate training and certification into partner program structure, including tiering criteria and incentives. Customer Learning Journeys: Partner with Customer Success and Professional Services to design learning pathways that accelerate customer outcomes, reduce time-to-value, and support land, expand, and scale motions. Internal Enablement: Deliver comprehensive enablement for customer-facing teams to ensure deep product expertise and confident value positioning. Value, Impact & ROI Measurement KPI Tracking: Define and track metrics that measure program effectiveness—product adoption, customer satisfaction, partner performance, support reduction, time-to-value, and training revenue. ROI Communication: Champion the business impact of enablement initiatives to stakeholders and leadership, demonstrating linkages between Academy programs and revenue growth, retention, and customer lifetime value. Continuous Improvement: Implement feedback loops and assessments to refine content, delivery, and pathways. Use data insights to optimize effectiveness and keep programs market-relevant. Community Building & Market Leadership Learning Events: Plan and execute annual global and regional certification events, learning summits, and customer training days that foster community and recognition. Enablement Positioning: Position Cognite as a leader in customer and partner enablement, building a vibrant community of Cognite-certified professionals and amplifying customer success stories. Community Engagement: Actively engage with customers and partners through advisory boards, user groups, and feedback sessions to gather insights and co-create learning content. The Impact you bring to Cognite Strategic Business Partner: You operate as a trusted advisor to the Chief Services Officer and senior leadership, translating business challenges into enablement strategies that drive measurable outcomes. Your learning programs directly influence revenue growth, customer retention, and partner ecosystem strength. Enablement as Competitive Advantage: You position training and certification as a core differentiator in the market. By creating best-in-class learning experiences, you accelerate customer adoption, reduce churn, and create switching costs that strengthen Cognite's competitive position. Revenue & Profitability Contribution: You build and scale training programs that generate direct revenue while supporting broader business objectives. Your financial discipline ensures Enablement programs are profitable, scalable, and sustainable without sacrificing quality or impact. Cross-Functional Orchestrator: You lead through influence, partnering seamlessly with Product, Marketing, Sales, Customer Success, Partner Management, and Professional Services. Your ability to align diverse stakeholders around shared enablement goals drives cohesive customer and partner experiences. Culture of Learning Excellence: You champion a data-driven, learner-centric culture within your team and across Cognite. By establishing high standards for instructional quality, measurement rigor, and continuous improvement, you elevate enablement as a strategic discipline. Innovation & Scalability: You design scalable systems and leverage emerging technologies (AI, adaptive learning, microlearning, immersive experiences) to meet the needs of a rapidly growing global customer base and partner ecosystem—without sacrificing quality or personalization.

Requirements

12+ years in learning and enablement leadership, with 7+ years in B2B SaaS, industrial technology, or technical platform environments.
7+ years in senior leadership roles (VP, Senior Director, or Director level) leading global, distributed enablement organizations of 15-30+ professionals.
Led enablement at $100M+ ARR B2B SaaS or AI companies during 2x+ hypergrowth periods while maintaining program quality and team cohesion.
Managed enablement operations across 3+ regions (Americas, EMEA, APAC) with success in localization, cultural adaptation, and distributed team leadership across time zones.
Built and scaled customer and partner communities with demonstrated success creating engagement programs, user groups, advisory boards, and peer learning networks that drive product adoption and advocacy.
Built enablement programs for highly technical products (industrial software, data platforms, infrastructure, enterprise AI, or developer tools); expertise translating complex concepts into accessible learning.
Mastery of instructional design, adult learning theory, modern methodologies, certification program development, credentialing standards, and assessment design.
Proficiency with learning technology ecosystems (LMS, LXP, authoring tools, video production, simulation platforms, AI-powered personalization tools) and community platforms (online forums, user group management, event platforms); Implemented AI-driven learning innovations (adaptive systems, intelligent recommendations, automated assessments, predictive analytics).
Advanced learning analytics, measurement frameworks, predictive modeling, and ROI calculation methodologies.

Responsibilities

Design and execute a comprehensive global strategy for Cognite's Academy encompassing internal enablement, customer education, and partner certification programs.
Build a financially sustainable training business that drives revenue while accelerating customer and partner adoption.
Revise and scale the Customer Academy by incorporating modern learning methodologies, AI-powered personalization, and cutting-edge instructional design.
Design and implement multi-tiered certifications for customers, partners, and internal teams.
Lead a global team of 10+ learning professionals across India, Oslo, Phoenix, and other regions.
Develop high-potential team members into strategic learning consultants and thought partners.
Establish efficient processes for content creation, localization, and maintenance across regions.
Implement scalable delivery models—in-person, virtual, self-paced, hybrid—to meet diverse global audiences while maximizing reach and cost-effectiveness.
Develop a robust partner enablement program that equips implementation partners with product knowledge, technical skills, and best practices.
Collaborate with Partner Management and Channel Sales to integrate training and certification into partner program structure, including tiering criteria and incentives.
Partner with Customer Success and Professional Services to design learning pathways that accelerate customer outcomes, reduce time-to-value, and support land, expand, and scale motions.
Deliver comprehensive enablement for customer-facing teams to ensure deep product expertise and confident value positioning.
Define and track metrics that measure program effectiveness—product adoption, customer satisfaction, partner performance, support reduction, time-to-value, and training revenue.
Champion the business impact of enablement initiatives to stakeholders and leadership, demonstrating linkages between Academy programs and revenue growth, retention, and customer lifetime value.
Implement feedback loops and assessments to refine content, delivery, and pathways.
Plan and execute annual global and regional certification events, learning summits, and customer training days that foster community and recognition.
Position Cognite as a leader in customer and partner enablement, building a vibrant community of Cognite-certified professionals and amplifying customer success stories.
Actively engage with customers and partners through advisory boards, user groups, and feedback sessions to gather insights and co-create learning content.