Vice President, Digital Product Management

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Enterprise Digital Experiences Team (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization. As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences. As part of EDX, the Enterprise Identity (EID) team, is responsible for providing industry leading identity solutions across all channels, markets, and lines of business at American Express. Our colleagues create and manage innovative, scalable capabilities to power the world’s best customer experience while maintaining the highest levels of security and compliance. Enterprise Identity is seeking a Vice President of Product Management to lead our Digital Identity team. As a member of the EDX leadership team, you will play a pivotal role in driving best in class experiences that maximize enterprise value through trusted, scalable platforms and modern ways of working. You will manage a team responsible for defining new features and products in the identity space, working closely with internal partners to set the overall strategic vision and drive the product strategy forward. How will you make an impact in this role? • Lead a product team to define, communicate, and deliver the strategy and roadmap for the digital identity portfolio • Mentor, train, and support a high-performing product team • Interpret customer needs, marketplace developments, competitive dynamics, and business goals to build industry-leading solutions • Pitch product concepts to secure agreement and support across the enterprise • Define KPIs for products, guiding where and how to invest resources and prioritize new features • Drive close partnership with engineering leaders to collectively determine the best solution and approach to product build and delivery • Develop and cultivate a relationship with key internal partners to drive timely, clear decision making • Drive the team’s enterprise prioritization process to gain support from platforms and channels needed to launch our products and features • Participate in overall leadership of Enterprise Digital Experiences, taking on special projects to improve team results and culture

Requirements

10+ years of Digital Product experience, with a focus on identity preferred
Hardworking leader of individuals and product teams, proven aptitude at working with engineering partners
Customer-centric attitude, passionate about crafting exceptional experiences
Strong understanding of how the company operates across all lines of business including key growth objectives, strategic goals and operating culture
Relationship builder who excels at bringing multiple cross-functional teams together across the enterprise toward common goals
Enthusiasm and passion for technology and its application to build great products
Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation
Comfortable working in a fast-paced environment, while dealing with uncertainty
Excellent communication skills with ability to engage, influence, and inspire partners to drive collaboration and alignment
Proven ability to manage teams across multiple time-zones and geographies
Strong external perspective of digital, fintech, and identity

Responsibilities

Lead a product team to define, communicate, and deliver the strategy and roadmap for the digital identity portfolio
Mentor, train, and support a high-performing product team
Interpret customer needs, marketplace developments, competitive dynamics, and business goals to build industry-leading solutions
Pitch product concepts to secure agreement and support across the enterprise
Define KPIs for products, guiding where and how to invest resources and prioritize new features
Drive close partnership with engineering leaders to collectively determine the best solution and approach to product build and delivery
Develop and cultivate a relationship with key internal partners to drive timely, clear decision making
Drive the team’s enterprise prioritization process to gain support from platforms and channels needed to launch our products and features
Participate in overall leadership of Enterprise Digital Experiences, taking on special projects to improve team results and culture

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities