Vice President, Developer Experience

Mastercard•New York, NY

About The Position

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. The Vice President of Developer Experience (DevEx) is a strategic leader responsible for shaping and delivering an exceptional developer experience across Mastercard Developers. This role oversees the design and ownership of the platform’s developer experience, while driving marketing, communications, developer advocacy, and the future direction of the platform. The VP will lead initiatives that extend the platform’s capabilities, including AI-driven enhancements, new program extensions, and innovative toolkits that empower developers globally.

Requirements

Proven experience in developer experience, platform strategy, or related leadership roles.
Strong understanding of developer ecosystems, APIs, and modern software development practices.
Experience in marketing, communications, and developer advocacy.
Demonstrated ability to manage and lead cross-functional teams and deliver complex programs.
Passion for innovation and emerging technologies, including AI.
Deep knowledge of AI technologies, including generative AI, machine learning, and their application in developer tools and platforms.
Experience driving innovation through emerging technologies and integrating them into scalable developer ecosystems.
Experience managing people

Responsibilities

Own the vision and support the roadmap for Mastercard Developers, ensuring alignment with business objectives and developer needs.
Drive platform enhancements, including AI toolkits and exploration of emerging technologies to improve developer workflows.
Identify and support the launch of new program extensions that expand the platform’s value proposition.
Lead global developer advocacy programs to foster engagement and community growth.
Oversee marketing and communications strategies that position Mastercard Developers as the premier platform for innovation.
Represent the developer experience in external forums, conferences, and industry events.
Lead the team that sets visual and user experience design standards for the platform, informed by research and customer insights.
Ensure a customer-centric approach to all design decisions, balancing business goals with developer needs.
Serve as the first point of contact for product experience, design engagements and manage demand pipelines.
Build productive relationships with senior partners across business, product, engineering, and other cross-functional teams.
Host discipline-wide meetings to inspire, inform, and set direction for the team.
Actively participate in strategy sessions and workshops to align priorities and deliver impactful outcomes.
Build and scale a high-performing Developer Experience organization by hiring specialized talent across design, developer advocacy, marketing, and emerging technology domains.
Ensure resource alignment with strategic priorities, including platform innovation, AI-driven enhancements, and global developer engagement programs.
Set the strategic vision for the Developer Experience team and foster a culture of innovation and collaboration.
Define team values, objectives, and growth goals.
Attract, develop, and retain top talent to build a strong organization.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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