Vice President – Delivery/Program Lead

Genpact•York, NY

21d•$160,000•Onsite

About The Position

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting Applications for the role of Vice President – Delivery/Program Lead As an Onsite Program Manager, you will be responsible for leading global deployment programs for digital F&A platforms. You will drive seamless delivery, ensure customer alignment, and guarantee transformation success across Accounts Payable (PTP), Accounts Receivable (OTC), and Record to Report (RTR) domains. This role requires end-to-end program ownership, from initial workshops to final execution, ensuring that technology, process, and data integration deliver measurable outcomes for global clients. You will act as a strategic advisor and orchestrator across IT, business, and partner ecosystems.

Requirements

Bachelor's degree required; PMP / Prince2 certification preferred.
Proven program management experience across digital transformation, software implementation, or large F&A transitions.
Strong F&A domain knowledge—preferably with delivery exposure in PTP, OTC, or RTR processes.
Hands-on understanding of various technical delivery stacks (SAP Finance, Salesforce, ServiceNow, HighRadius, Azure, AWS, OCR, RPA, e-Invoicing platforms, and integration technologies).
Experience in multi-cloud environments, data pipeline readiness, and enterprise-grade system testing.
Sound understanding of SDLC, system integration, ERP workflows, databases, archival systems, and finance process mapping.
Proven ability to prioritize, track multiple projects, and lead complex implementations independently.

Nice To Haves

Demonstrated experience in critical transformation programs involving multiple technology platforms and geographies.
Strong team leadership and stakeholder management skills across cross-functional and multi-vendor teams.
Excellent verbal and written communication, presentation, and facilitation skills.
Experience in solution architecture reviews, data mapping, and systems analysis.
Ability to navigate ambiguity, influence without authority, and drive toward resolution in high-stakes situations.
Flexibility to travel extensively, sometimes at short notice.

Responsibilities

Lead Enterprise Deployments: Lead enterprise-scale deployment programs across various finance technologies, including SAP Finance, Salesforce, ServiceNow, HighRadius, OCR, RPA, and e-Invoicing platforms.
Facilitate Onsite Workshops: Facilitate onsite implementation workshops, customer education sessions, and strategic program reviews to align expectations and deliver value.
Serve as Consulting Lead: Act as a consulting lead during implementation, streamlining internal and external processes and minimizing disruption during system transitions.
Analyze Client Requirements: Analyze client business requirements, design tailored solutions, and lead implementation using agile and hybrid delivery models.
Collaborate with Offshore Teams: Collaborate with offshore configuration and development teams to adapt solutions to specific customer needs.
Interface with Client IT: Interface with client IT teams to define and align on data interface specifications, ERP integration, and system architecture.
Manage Integration Delivery: Manage integration delivery via platforms such as WebMethods, Mulesoft, SAP BTPI, Confluent Kafka, and PI/PO.
Drive Customer Adherence: Drive customer adherence to program timelines and go-live dates, maintaining accountability for milestone tracking and issue resolution.
Liaison Across Teams: Liaise across sales, operations, product management, and support teams to ensure a unified approach to customer success and feedback loop into platform enhancements.
Track Program Activities: Track all program activities, dependencies, and risks in line with governance protocols, using tools like Azure DevOps, ServiceNow PPM, or similar.
Manage Reporting and Communication: Manage project reporting, stakeholder communication, and readiness for operational hand-off to account management upon implementation closure.
Prioritize and Execute Multiple Deployments: Prioritize and execute multiple deployments across regions and time zones with proactive risk management and escalation handling.

Benefits

Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

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